Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 24, 2018 06:56:46 AM Edited Apr 24, 2018 07:01:09 AM by Francisco M
I'm having the same problem and i haven't been able to do anthing. please help 😞
all they do is send me a link with the same process. I need human help
Apr 24, 2018 07:21:22 AM Edited Apr 24, 2018 07:21:44 AM by Nina K
Anmarice & Francisco,
I've requested that agents of ours reach out to you to assist with your ID verification troubles. Please also note that you can respond on an existing ticket if you run into further issues, and the agents will be able to assist you further on the same ticket.
Apr 24, 2018 08:29:06 AM by Kayla P
I tried to verify my identity several times but it won't work. I need someone to manually verify it for me.
Apr 24, 2018 09:08:47 AM by Nina K
Hi Catherine and Kayla.
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 24, 2018 06:27:35 AM by Catherine G
I have been trying to upload my ID for verification process but it says ive reached the maximum tries. How can i resolve this?
Apr 24, 2018 06:31:32 AM by Goran V
Hi Catherine,
One of our team members will reach out to you on the ticket you opened and assist you further, thank you!
Apr 24, 2018 07:02:40 AM by Vladimir G
Hi Catherine,
Our team will follow up on your ticket as soon as possible, most probably in the next couple of hours if not sooner.
Apr 24, 2018 09:15:43 AM by Catherine G
Hi I just tried to upload again and it says unable to authenticate the ID.
Apr 24, 2018 09:25:09 AM by Nina K
Hi Catherine,
I'm sorry that you keep having issues with this.
Please follow up on the ticket from which our agent has reached out to you. This way, the information you include there about this issue still not being resolved will go directly back to the agent and they will be able to continue to assist you until this is finally resolved.
Apr 24, 2018 10:35:43 AM by Nina K
Catherine,
We won't be able to help you with manual verification of your ID here in the Community. Kindly please reply on your ticket so that the team that is able to do this can assist you with this. Thank you.
Apr 24, 2018 08:25:48 AM by Catherine G
I tried to download ID again and it says unable to authenticate ID.
Apr 24, 2018 09:35:21 AM by Bella F
Apr 24, 2018 04:59:56 PM by Aisha C
I am unable to upload my ID, I tried too many times and my account is locked. I need help ASAP
Apr 24, 2018 05:09:55 PM by Ryan C
Hello Aisha,
Have you tried sending us a ticket by clicking the Contact Customer Support link in the error message displayed? If you are still having some trouble sending us a ticket, please reply to this post so we can assist you further. Thanks!
Apr 24, 2018 12:27:23 PM by JP R
This is frustrating I tried scanning ID like 4 different ways but the auto-load process won't verify. Please explain and tell me what to do next to get verified so I can start submitting proposals.
Apr 24, 2018 12:45:35 PM by Nina K
Hi JP,
When you click on a job that you would like to send a proposal to, at the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 24, 2018 11:32:45 PM by Muhammed T
I have tried to upload a .jpg image of my driver's license (New York, NY) and the website says "It looks like you uploaded an unsupported type of ID" Can someone please contact me or give instructions on how to try it again? Thank you!
Apr 25, 2018 12:31:44 AM by Avery O
Hi Muhammed,
On a job post with a U.S. location requirement, you should see the link to contact our Customer Support Team directly. Please file a ticket with them so that they can assist you with your issue.
Oct 10, 2017 08:49:16 PM Edited Oct 11, 2017 12:54:23 AM by Avery O
I have been trying to upload a copy of my drivers license to verify location but keep receiving an error message that I am not using an accepted format. I am in Arizona (US) and using my valid drivers license. However as I have attempted to upload 2 different times, I am now receiving an error message that says to contact customer support... that doesn't work either.
Oct 11, 2017 12:57:08 AM by Avery O
Hi Gina,
I've escalated your concern to the Customer Support Team and an agent should reach out to you to assist you with your issue.
Oct 11, 2017 02:27:26 AM by Gina W
Thank you very much, I have been contacted and the issue has been resolved.
Apr 24, 2018 11:12:19 AM by Kedra B
I'm having the same problem as Gina. I've been unsuccessful with updating valid driver license
Apr 24, 2018 11:12:44 AM by Kedra B
I'm having the same problem as Gina. I've been unsuccessful with updating valid driver license. How did you get this issue resolved?
Apr 24, 2018 11:34:45 AM by Nina K
Hi Kedra,
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 26, 2018 05:55:42 PM Edited Apr 26, 2018 06:26:07 PM by Ryan C
I've submitted zero bids, paid extra for the upgrade and now it said I maxed out and can't submit any bids? What?????? Please reset my account! *** Edited for Community Guidelines ***
Apr 26, 2018 06:24:33 PM by Tonya P
While you can upgrade and obtain a few more connects, you might not want to use them right away. Upwork keeps track of the number of bids a freelancer sends without success and sometimes suspends accounts that are high bid-low win.
Apr 26, 2018 06:30:22 PM by Ryan C
Hello Tammy,
I'm sorry to hear that. I just made a follow up on your tickets with our team. One of our representatives will get in touch with you shortly. Thank you.
Apr 26, 2018 06:13:01 PM by Bill M
Hello guys,
Thanks Upwork for accepting my registration. I am new here and it will be my pleasure if I am accorded some assistance. After registration, I did try to send my DL for verification so that I can bid jobs for "USA Ofreelancers only. " However, I tried severally submitting the DL through the online system but all has been in vain. Is there a way I can submit it for manual verification? Thanks
Apr 26, 2018 06:48:47 PM by Ryan C
Hello Bill,
I just made a follow up on your ticket. One of our representatives will get in touch with you shortly. Thank you.
Apr 27, 2018 09:02:29 PM by Pedro F
My location verification in US is not going through... I have uploaded my ID multiple times but still not going through...
Apr 27, 2018 10:13:32 PM by Avery O
Hi Pedro,
You should be able to contact Customer Support directly by choosing a local job post/job with a U.S. requirement, and clicking on the "contact customer support" link. Let us know if this doesn't work for you?
Apr 29, 2018 10:47:05 AM by Zachariah O
My UNITED STATES I. D. verification keeps failing with the photo of my Driver's license. I have reached the limit of attempts now and cannot proceed. Please help me resolve this issue ASAP.
Apr 29, 2018 11:56:19 AM by Bojan S
Hi Zachariah,
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 30, 2018 12:04:56 PM by Angela B
l have uploaded my Drivers License numerous times and it will not be accepted. I have taken pictures in different light, scanned, etc. and it has not been recognized. Can someone help me figure out how to verify my ID?
thanks, Angela
Apr 30, 2018 01:00:33 PM by Nina K
Hi Angela,
It looks like you have already successfully verified your location. Please feel free to reach out if this isn't the case or you run into any other issues.