Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 23, 2021 01:14:56 PM by Bojan S
Hi Audriana,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Sep 23, 2021 12:40:08 PM by Jake F
I uploaded the image of my id; it's kinda old and a bit beat up so maybe the program wasn't able to recognize it. How can I get this resolved?
Sep 23, 2021 01:18:33 PM by Bojan S
Thank you for reaching out to us, Jake.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Sep 27, 2021 05:27:59 PM by Joanne P
Hi Alyssa,
I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 27, 2021 03:51:14 PM Edited Sep 27, 2021 03:51:56 PM by Alyssa R
Hello! I uploaded my driver's license to verify my identity and Upwork "could not authenticate the ID" and placed a hold on my account. I have no link or option to set up a video call, or to do any of the other options I see in the forum. Could someone help me verify my account? Thank you!
Sep 28, 2021 11:24:05 AM by Linda L
I was told "Unfortunately, we could not authenticate the ID you uploaded". How do I fix that so I can submit proposals?
Sep 28, 2021 12:21:12 PM by Andrea G
Hi Linda,
Someone from our team will reach out to you via support ticket in order to assist you further.
Sep 30, 2021 08:02:25 AM by Supriya R
Hi,
I uploaded my Driver's License, but I got an error message that the ID cannot be verified. Now, it shows the following error message:
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Please advise how I should proceed. Thanks!
Sep 30, 2021 09:08:24 AM by Andrea G
Hi Supriya,
Someone from our team will reach out to you via support ticket in order to assist you further.
Oct 1, 2021 12:05:29 AM by Josie S
Oct 1, 2021 12:26:51 AM by Aleksandar D
Hi Josie,
I see you already created this support ticket so I'll follow up with the team handling your case and you can expect an update very soon!
Thank you.
Oct 1, 2021 09:13:32 AM by Ashley D
Oct 1, 2021 10:12:28 AM by Andrea G
Hi Ashley,
I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
That said, you do have the option to verify your location by uploading an ID. You can see this in a notification at the top of your Find Work page.
Oct 1, 2021 10:59:42 AM by Ashley D
Oct 1, 2021 12:07:01 PM by Ashley D
Oct 3, 2021 07:08:15 AM by Nick K
The automatic verification isn't verifying my ID, I keep getting a error to try again. Is there a way to manually have it verified?
Thank you
Nicholas
Oct 3, 2021 07:40:58 AM by Luiggi R
Hi Nick,
I'm sorry to hear you're having trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 3, 2021 06:01:38 AM by Steve G
Hello,
Looking to start on this web site after having an account for a long time. Uploaded my ID and my account is on hold too, can you help me?
Oct 3, 2021 06:23:59 AM by Luiggi R
Hi Steve,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 5, 2021 01:58:16 PM by Marques R
My ID was rejected with the message that the names didn't match, but that was incorrect because they do match. I am recieving the following message when I try to take a job: "You've reached the maximum number of tries to upload your ID." I would like to speak with a live person but did not recieve any such invitation message.
Please fix.
Oct 5, 2021 02:30:40 PM by Bojan S
Hi Marques,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.