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United States Location Verification - Unable to do

ninjaorange
Active Member
Zachary Z Member Since: Apr 29, 2018
2081 of 5,191

I've tried to upload a picture of my driver's license to the "Location Verification" page twice and both times it wasn't accepted. The photo I took did fit all of the requirements listed on the page. I think the reason for this is that my ID is formatted vertically rather than horizontally becuase I live in Colorado.  I would like to verify my location as soon as possible, but I don't really know what to do right now.

Thanks for reading,

Zach

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2082 of 5,191

Hi Zach,

Click on a local job post/job with a U.S. requirement, and click on the "contact customer support" link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.2018-04-30 12_26_01-My Job Feed.jpg

~ Jo-An

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datawizard711
Active Member
Yvette H Member Since: Apr 30, 2018
2083 of 5,191

Hi,

 

I'm new to Uwork and I am having the same issue. I tried uploading my drivers license many times. Someone please contact me and help. Thank you.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2084 of 5,191

Hi Yvette,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
speroaeternum
Active Member
Thane A Member Since: Apr 30, 2018
2085 of 5,191

Hello, I'm having issues with verification as well. I don't know if it's because the picture is slightly blurry or what. If I need to try and take a clearer picture, or find other documents to use, I probably can.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2086 of 5,191

Hi Thane,

Please follow the directions that I posted a few posts above to Yvette, as you can utilize these directions to get direct assistance from the support team in uploading your ID.

~Nina
sharonabonanni
Active Member
Sharon B Member Since: May 5, 2018
2087 of 5,191

I am tryng to reach customer service. I cannot upload my ID - maximum number of attempts exceeded. Please help. THANKS.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2088 of 5,191

Hi Sharon, 

 

Someone from the team will reach out to you via email to assist you directly. Thank you!

~ Joanne
Upwork
gabrielsr
Active Member
Gabriel S Member Since: May 6, 2018
2089 of 5,191

I wanted to start actually applying for stuff, but a lot of what I am interested in requires I be in the US. I live in Alaska, which IS part of the US. When I tried to use my State ID since I have no other form of ID, it claimed it was not a valid form of ID. Despite the fact it was a State ID which is supposed to be a valid form of ID.

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2090 of 5,191

Hi Gabriel,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~ Jo-An

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