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United States Location Verification - Unable to do

addylishus
Active Member
Addigale S Member Since: Apr 5, 2021
4841 of 4,930

Hello, I was unable to verify by the date asked of me because the DMV scheduled updating my ID until over a month from now. Is there a way I can reschedule my identification so I can continue getting jobs on Upwork? Thank you so much.

 

-A.S.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4842 of 4,930

Thank you for reaching out to us, Addigale.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
keepingthedetail
Active Member
Kathy L Member Since: Apr 6, 2021
4843 of 4,930

I enter my phone number but the only option is to receive a code via text for verification.  My phone number is a landline and doesn't receive texts.  I sent an email a few days ago and never received a response.  I cannot move forward in setting up a profile without this verification.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4844 of 4,930

Hi Kathy,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled
ben8839
Active Member
Ben O Member Since: Apr 4, 2021
4845 of 4,930

Hi, Bojan

I am trying to submit a proposal but I am receiving this error towards the top: "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support".

Could you help me with this?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4846 of 4,930

Hi Ben,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
captfunk89
Active Member
Connor B Member Since: Apr 12, 2021
4847 of 4,930

Would someone be able to help me with this issue? Thank you,

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4848 of 4,930

Hi Connor,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

Thanks!

~Andrea
Upwork
33dcdf85
Active Member
Dave H Member Since: Apr 15, 2021
4849 of 4,930

Hello! I made this account a few years ago, but never completed any gigs. I have come back to this account, and it says that I have exceeded the amount of attempts to upload my identity verification, and I need to contact a support agent. How do I go about contacting one?

Thank you for your time,

**Edited for Community Guidelines**

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4850 of 4,930

Hi Dave,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
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