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United States Location Verification - Unable to do

Active Member
Seana G Member Since: Sep 1, 2015
1671 of 3,714

Yeah, I'm having the same issue as well.

Community Guru
Jo-An B Member Since: Aug 2, 2016
1672 of 3,714

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

~ Jo-An

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Active Member
Ashley S Member Since: Feb 22, 2018
1673 of 3,714

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

Active Member
Scott G Member Since: Feb 21, 2018
1674 of 3,714

Hi, can a representative please reach me to verify manually? Thank you so much

Community Guru
Jo-An B Member Since: Aug 2, 2016
1675 of 3,714

Hi Scott,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
Gabriela F Member Since: Feb 25, 2017
1676 of 3,714

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you! 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1677 of 3,714

Hi Gabriela,

One of our agents will contact you directly and assist you further, thank you!


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Active Member
Beatriz R Member Since: Feb 26, 2018
1678 of 3,714

Whenever I see a job for US based freelancers, it gives me an error saying that I reached the maximum upload tries for my ID, even though I did upload my driver license's information. It gives me a link to customer support that is just a 404 error page. Is there a hold on my account I am not seeing? Thank you in advance!

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1679 of 3,714

Hi Beatriz,

 

We'll reach out to you directly via a support ticket and assist with your location verification.

 

Thanks!

~ Valeria
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Active Member
Beatriz R Member Since: Feb 26, 2018
1680 of 3,714

Thank you!

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