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United States Location Verification - Unable to do

Active Member
Kalen J Member Since: Mar 15, 2018
1671 of 3,999


I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

Active Member
Dani C Member Since: Mar 15, 2018
1672 of 3,999

it says contact customer service

Community Guru
Nina K Member Since: Nov 29, 2017
1673 of 3,999

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

Active Member
Courtney B Member Since: Mar 15, 2018
1674 of 3,999

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.

Active Member
Brian E Member Since: Feb 20, 2018
1675 of 3,999

Hello -


I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..


You've reached the maximum number of tries for uploading your ID



How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.


Please et me know if there is someplace else to ask this.


Community Guru
Nina K Member Since: Nov 29, 2017
1676 of 3,999

Hi Brian,

One of our team members will reach out to you directly to help you with this.

Active Member
Marlowe G Member Since: Feb 21, 2018
1677 of 3,999

Hi Nina,


I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction? 


Thanks in advance.



Goran V Moderator Member Since: Mar 24, 2017
1678 of 3,999

Hi Marlowe,

Our team will contact you directly via ticket and assist you further with this. You can access your ticket section on this Link, thank you.

Active Member
Jennifer O Member Since: Feb 22, 2018
1679 of 3,999

Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".

Avery O Moderator Member Since: Nov 23, 2015
1680 of 3,999

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.