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United States Location Verification - Unable to do

Active Member
Leroy P Member Since: Jul 22, 2017
2021 of 2,106
Just take a photo of yourself and upload it on the profile page.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2022 of 2,106

Hi Davis,

 

One of our customer support agents will reach out and assist you further in uploading your ID for verification. We would also request that you upload an actual picture of you for your profile photo. Please check out this help article for more information. Thanks!

Joanne
Active Member
Davis T Member Since: Feb 10, 2019
2023 of 2,106

I was again able to upload my license, however regardless of my uploaded image's abidence to the restrictions (.jpeg, 200dpi, 15 mb, image smaller than 6000 by 6000), the image detection system sill would not accept the image and told me that the specs of the image were wrong. 

Active Member
Saranya P Member Since: Feb 10, 2019
2024 of 2,106

I've been trying to upload my ID, and after several tries, I reached my maximum number of attempts, and I can't upload it now. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2025 of 2,106

Hi Saranya, 

The Customer Support Team will reach out to you to assist you, Saranya.


-Avery
Untitled
Active Member
Clarence D Member Since: Feb 10, 2019
2026 of 2,106

Hello,

 

My ID verification failed for some reason. Is it because my current address is different from the one on my ID? If so, how can this issue be resolved?

 

Thanks 

 

Active Member
Abhinav A Member Since: Feb 3, 2019
2027 of 2,106

Yes, Fill your address which is on your ID card and the bank account. Don't use the address that can't match with id proof and bank proof.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2028 of 2,106

Hi Clarence, 


I've shared your account information with the Customer Support Team so that they can assist you further.


-Avery
Untitled
Active Member
Kenyetta H Member Since: Feb 10, 2019
2029 of 2,106

Hello, I've reached the limit for my US ID verification after attempting to upload a photo of my passport.

Active Member
Walter Kain H Member Since: Feb 11, 2019
2030 of 2,106

I have exceeded the maximum number of times I can submit my ID for verification. What is the next step I should take? I have both my passport and Drivers License at my disposal. 

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