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United States Location Verification - Unable to do

Community Guru
Jo-An B Member Since: Aug 2, 2016
2021 of 3,714

Hi Ayo,

You should be able to contact Customer Support directly by choosing a local job post/job with a U.S. requirement, and clicking on the "contact customer support" link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~ Jo-An

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Active Member
Ayo A Member Since: Apr 29, 2018
2022 of 3,714

Upwork won't let me change my name from my nickname to my full legal name when I try to upload my ID. It clearly won't accept my ID without a name change, but the verification won't go through when I try to change my name. This is a really frustrating technical issue, and I find it extra frustrating that I can't just talk to Upwork support about this and find an immediate solution, but I must ask members of the community for advice. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
2023 of 3,714

Hi Ayo,

On a job post with a U.S. location requirement, you should see the link to contact our Customer Support Team directly. Please file a ticket with them so that they can assist you with your issue. Thank you!

2018-04-30 12_26_01-My Job Feed.jpg

~ Jo-An

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Active Member
Ayo A Member Since: Apr 29, 2018
2024 of 3,714

Hi Jo-An. I'm not working with a particular job post, so I'm not sure we're talking about the same thing. I don't know how to file a ticket with customer service because the UI on Upwork is really insistent on funnelling inquiries like mine to the community forum, even though that's about the least efficient way for me to get help with this problem. I'm not sure what to do.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2025 of 3,714

Ayo, 

 

Sorry about the delayed reply. Are you able to change your profile name under your Settings> Contact Info? It needs to match the name that shows on your ID. If after changing your name you still run into issues with your location verification, please use the link to contact support directly as Jo outlined in her replies.

~ Valeria
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Active Member
Zachary Z Member Since: Apr 29, 2018
2026 of 3,714

I've tried to upload a picture of my driver's license to the "Location Verification" page twice and both times it wasn't accepted. The photo I took did fit all of the requirements listed on the page. I think the reason for this is that my ID is formatted vertically rather than horizontally becuase I live in Colorado.  I would like to verify my location as soon as possible, but I don't really know what to do right now.

Thanks for reading,

Zach

Community Guru
Jo-An B Member Since: Aug 2, 2016
2027 of 3,714

Hi Zach,

Click on a local job post/job with a U.S. requirement, and click on the "contact customer support" link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.2018-04-30 12_26_01-My Job Feed.jpg

~ Jo-An

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Active Member
Yvette H Member Since: Apr 30, 2018
2028 of 3,714

Hi,

 

I'm new to Uwork and I am having the same issue. I tried uploading my drivers license many times. Someone please contact me and help. Thank you.

Community Guru
Nina K Member Since: Nov 29, 2017
2029 of 3,714

Hi Yvette,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
Active Member
Thane A Member Since: Apr 30, 2018
2030 of 3,714

Hello, I'm having issues with verification as well. I don't know if it's because the picture is slightly blurry or what. If I need to try and take a clearer picture, or find other documents to use, I probably can.

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