Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

United States Location Verification - Unable to do

Active Member
Sherry J Member Since: Mar 18, 2019
2721 of 3,541

I am also having this same issue!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2722 of 3,541

Hi Sherry,

 

One of our agents will reach out to you directly and assist you further with your verification process.

 

Thank you.

~ Bojan
Untitled
Active Member
Thomas J Member Since: Mar 18, 2019
2723 of 3,541

Hi!

 

I have been trying to upload my personal ID. My account has been put on hold due to the system not being able to recognize the identification. (driver's license). What are the next steps to get this issue resolved?

Active Member
Anisha P Member Since: Mar 18, 2019
2724 of 3,541

I'm unable to verify my ID and i'm maxed out on tries. 

Active Member
Christian A Member Since: Mar 18, 2019
2725 of 3,541
I’m having With my identification it says I have reached the maximum number of times I could upload my identification and I was prompted to contact customer service to get help with this issue yet I am going around in circles with a support bot that is just telling me to go here instead I have a proposal request waiting on me but I can’t respond to it due to the lack of identification please help
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2726 of 3,541

Hi Christian, Anisha, and Thomas, 

The Customer Support Team will reach out to each of you separately to assist you with your location verification. 


-Avery
Untitled
Active Member
Katey B Member Since: Mar 18, 2019
2727 of 3,541
I can’t upload my ID. It says I have reached the maximum attempts.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2728 of 3,541

Hi Katey, 

A member of the Customer Support Team will reach out to you to assist you with your location verification.


-Avery
Untitled
Active Member
Nali S Member Since: Mar 18, 2019
2729 of 3,541

I need a link or code to be sent to me that allows me to do the selfie or video verification. It just says that I have reached the maximum number of tries. I see that there are options for verification methods. But I need to be able to verify so that I can access all jobs. Please get me a request number or send me an email. Thank you!

Active Member
Jacob P Member Since: Mar 18, 2019
2730 of 3,541

I've tried a minimum of three times to upload my ID and Passport so I may verify my identity and all it says is to contact support so I would like to contact an actual human being at upwork not just a chatbot I have the necessary IDs can someone please get back to me from upwork?

TOP KUDOED MEMBERS