I think you have tried to upload your ID few times incorrect format that's why It shows, Check your email upwork has opened a Ticket for this case and upload there, If you don't see please check with support.
I am trying to set up an Upwork freelance account. I live in US but am currently traveling overseas and cannot receive verification code text on my US mobile phone. Any suggestions on how to proceed with my application?
Your address on your profile needs to reflect your current location. Let me know the country you`re currently located in and I will update it. Once you`re back in the US you will be able to change your address. Thank you.
Thank you for reaching out to us, Manuel JR.
I've escalated your account information to our support team.
One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
I've reached the maximum amount of times that I can upload my ID because for some reason it will not recognize it. My state has issued new IDs and I'm sure that it may be because it does not recognize the ID. How can I fix this issue? I need to begin work as soon as possible.
Hi Jasmine, Marisa, Daniel and Lauren,
The Customer Support Team will reach out to you to assist you with your location verification. I apologize if this has inconvenienced you in any way.