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United States Location Verification - Unable to do

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4331 of 4,592

Hi Kathy,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.


~ Bojan
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Active Member
Youssef S Member Since: Jun 3, 2020
4332 of 4,592

Why didn't you accept my ID?

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Community Guru
Martina P Member Since: Jul 11, 2018
4333 of 4,592

Youssef S wrote:

Why didn't you accept my ID?


Which ID did you submit?

Where are you located? There's something off with your time zone. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4334 of 4,592

Hi Youssef,

 

 Please note that your country should reflect the one you're physically located in and be able to verify it.  Could you please confirm that you're currently located in the US?

 

Thank you!


~ Bojan
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Active Member
Zhaoyi W Member Since: Jun 3, 2020
4335 of 4,592

Hi, I am new to upwork, and I was on the process of uploading my ID for verification, yet after I uploaded my driver license ID, I received the email that says "Unfortunately, we could not authenticate the ID you uploaded."

and my account is on the hold. May I ask for the reason why? I didn't get any explanation. All of the informations are exactly the same from my id and my profiles. 

 

What should I do to lift this on hold?

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4336 of 4,592

Thank you for reaching out to us, Zhaoyi.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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Active Member
Jennifer W Member Since: Jun 4, 2020
4337 of 4,592

Hi, I'm an international student in the US on an F1 visa with an OPT EAD card. I don't have a US-issued driver's license, how can I verify my identity? 

THnaks ! 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4338 of 4,592

Hi Jennifer,

 

One of our team members will reach out to you via a support ticket, and assist you in completing the location verification process. Thank you!


-Joanne
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Active Member
Jennifer W Member Since: Jun 4, 2020
4339 of 4,592
Hello!

Following up on this community discussion, nobody has reached out yet, can
I get an estimate on when this can be resolved? Thank you:

Hi 0dc88333,

a Community user (Moderator) posted a new reply in New to Upwork
on
06-04-2020 05:24 PM :

------------------------------

Re: F1 OPT Student with EAD, no US driver's license, Identity Verification


Hi Jennifer,



One of our team members will reach out to you via a support ticket, and
assist you in completing the location verification process. Thank you!

Reply


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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4340 of 4,592

Hi Jennifer,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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