Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm if you're currently located in the US?
Hi, I am trying to validate my ID but its failing. The format of my IDs is Indian as all my documents are created in India and I am here on my visa. So I think it is not able to validate due to different formats. I can provide my Visa stamps and US work Authorization to ID me but that options are not available. Please help me out here as I am not able to bid on projects because of that. Looking forward to your response.
In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. It's not possible to verify the location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.
I am trying to start working and submitting proposals but it is telling me that I failed to upload my ID too many times and i need to contact support. When i follow the link it brings me to an automated system that isn't much help. How do i contact upwork directly?
Thank you for reaching out to us, Nicole.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
I am trying to verify my ID. I uploaded a photo of my ID once and it told me that I had exceeded my attempts and has locked me out from applying for jobs. It was a clear photo and it was my first attempts. How do I get this fixed? How can I try again?
Hello Upwork Hive!
I created an account ~10 years ago and just reactivated. However when I went to do the ID verification it failed within a few moments and the tab/section no longer exists.
How can I complete this requirement in order to use the platform? I'm happy to do a voice or video verification but those options do not appear.
I am a US Citizen who submitted a photo of my drivers license.