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United States Location Verification - Unable to do

andreasc3
Active Member
Andrea C Member Since: Apr 26, 2021
4891 of 5,122

I am trying to submit a proposal, but everytime I get the same error at the top of the page – "you've reached the maximum number of tries to upload your ID. Please contact costumer support." The Community bot is not helpful and I need a specialist to solve this problem. Can someone please help me?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4892 of 5,122

Hi Andrea,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
pjm15
Active Member
Paula M Member Since: Apr 27, 2021
4893 of 5,122

I am having this same error. What do I need to do to fix it?

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4894 of 5,122

Hi Paula,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
c43b5c6b
Active Member
Evis K Member Since: Apr 27, 2021
4895 of 5,122
I have been trying to upload my ID and i kept getting an upload error and asked to try again. Now it states that i have exceeded the attempts and offer no solutions how to complete the process. Thank you in advance
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4896 of 5,122

Hi Evis,

 

We'll have one of our agents reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
yrbeatty
Active Member
Yasmine B Member Since: Apr 28, 2021
4897 of 5,122
I’ve maxed out the number of times to submit my if for verification.
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4898 of 5,122

Hi Yasmine,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
roldannicole
Active Member
Nicole R Member Since: Apr 28, 2021
4899 of 5,122
Hi
it says I've reached the maximum amount of attempts to verify my identity and now must contact customer support. Can someone help me?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4900 of 5,122

Hi Nicole,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
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