Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[AndreaG]

Hi Jacklyn,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[28024d53]

Hi Andrea,

It seems that support page does not load from different browsers even when I cleared history. It keeps loading nonstop 

**Edited for Community Guidelines**

[AleksandarD]

Hi there,

I'm sorry to hear about that. You should be able to access the same support ticket as a copy is being sent to your email as well. 

Regarding the problem you are having with non-stop page loading, have you tried switching to another browser to see if you are able to access the ticket?

Thank you.

[28024d53]

Hi, 

I no longer have my old phone number and I cannot login to my old account. I created this account to report it. How can I get my old acc back?

Thanks

[NikolaS]

Hi Mr M,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further.

Please know that freelancers aren’t allowed to have multiple accounts. Please close the account you created to reach out to us to avoid violating Upwork's Terms of Service. 

Let us know if you need assistance with closing your account. Thank you. 

[brita01]

I lost my phone. I need to change my number in my account but I can't access it because of OTP. 

Help me, please!  Thanks.

[AleksandarD]

Hi Mae Angiele,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.

Thank you.

[brita01]

Thank you. Appreciated.

[shevigiulieri]

Hi Luigi, 

I'm having the same problem. I no longer have the mobile number attached to my account and as soon as I click on settings to update it, it asks me to verify the number. 

Thanks, 

Shevi 

[heba-kashkash]

Hi Everyone,

Good day!  I lost my phone and forgot the number I use in my two-way verification.

Can someone help me?

Thanks in advance.

[AleksandarD]

Hi Heba,

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[heba-kashkash]

Hi,

Username :Heba **Edited for Community Guidelines**
Email: **Edited for Community Guidelines**

Best Regards

[AleksandarD]

Hi Heba,

One of our team members will reach out to you directly via email to assist you further with your account.

Kindly close your newly created account in order not to violate Upwork's Terms of Service.

Thank you

[ikbalhosan]

Hello! I'm Md Ikbal **Edited for community guidelines** unfortunately, I lost my phone as well as my Google Authenticator password, Now I'm unable to edit my profile. for your verification purpose so now I wanna disable my 2-step verification with the google authenticator app, I'm attaching my government NID card. Please help me.

Yours faithfully

Md Ikbal Hosan 

**Edited for community guidelines**

[BojanS]

Thank you for reaching out to us, Md Ikbal.

One of our team members will reach out to you directly to assist you with your request. 

[ikbalhosan]

Thank you so much for your prompt response, I wanna disable my 2-step
authenticator with the google authenticator app, so please let me know if
you need any information for owner verification, I'll submit those
information & documents.
Thanks
Md Ikbal Hosan

[nerissa_o]

I need help in updating my contact number. The system is trying to send me an OTP to an old number that's no longer working. Many thanks!

[NikolaS]

Hi Nerissa,

I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further with updating your phone number. 

[shohag_rafi]

Use your authenticator app to generate a code. Enter it in the code box and press Confirm. 

please help me how to solve this issue 

[AveryO]

Hi Md Rafiul, 

 A Customer Support Team member will reach out to you to assist you further with your concern. 

[shohag_rafi]

Thanks

[dusanpalalic]

How to change phone number? I don't have my old phone number and have a new one.

Can someone tell me what is Upwork Support Email? So I can contact them.

[AleksandarD]

Hi Dusan,

We'll have one of our agents reach out to you directly via email to assist you further.

Thank you.

[jamesrivera1975]

Hello,

I need help to change my old phone number so I can edit my profile. 

Thanks!

James

[JoanneP]

Hi James,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[jamesrivera1975]

Thank you so much.

[jun1983]

I need to change the phone number but cannot go to settings coz I need to put in the verification code.I lost my phone with the verified phone number

[JoanneP]

Hi Junji,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[5204a3c8]

It refuses to let me change my phone number because it wants me to authenticate me account with my old number. I was told I had to 100% answer all these questions that I DO NOT remember because I’ve barely used this account. AND WHY IS IT SO HATD TO JUST SPEAK TO SOMEONE IN SUPPORT??? This should not be this difficult! I’ve since taken my maiden name back too. I’ve never had a “job” until the one I just accepted. I’ve never been paid for anything. I can’t do a w9. I can’t do anything because I cannot get the help.

[JoanneP]

Hi Kimberly,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[669d1786]

Hi.

I have lost my phone and authenticator account.  I need to urgent assistance to get back in.  I have literally had to create an account just to be able to access support.  URGENT.

Thanks

Andrew

[669d1786]

And to put in context, was a member of Elance/Odesk before since 2011 - so a long established account. 

[AleksandarD]

Hi Andrew,

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[669d1786]

Thanks for the message.

[669d1786]

Message sent. 

Please ignore my error below/above.

[isaiahfox]

Hello, 

I am unable to find a way to submit or open a support ticket to update the phone number. The only way I was able to get in was to reset my password and have the 6 digit verification sent to my email. But the prompt on my pc and mobile for verification often asks for my old number. Also, it would be difficult to for clients to contact when I submit proposals if my phone number is outdated. Please help me to submit a support ticket to update the contact information. 

Kind regards,

Isaaiel Fox

[AndreaG]

Hi Isaaiel,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[PradeepH]

Hello AaDonna,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.
Pradeep H

[mariemimix]

I changed countries and I don't have access to my old phone number anymore, I'm trying to change it from Settings but accessing Settings requires PIN sent to my old phone number. Please help

[BojanS]

Hi Mariem,

We’ll have one of our agents reach out to you directly to assist you with your request. 

Thank you for reaching out to us.