Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 9, 2023 09:05:43 AM by Dhanraj M
Hi Annie Jane B,
I have tried all of these methods from the help center page and I am still getting issues with
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
The reason is I give a bonus to the freelancer and money did not cut in one day by Upwork that's why I got suspended. can anyone help me with this it will be helpful.
Dec 4, 2023 06:13:34 AM by Ayesha N
Hi Luiggi,
Can you please look into my support request as well? Its been 2 weeks now and I have submitted everything they asked for so did my client. I really need to make a withdrawl since I am in dire need of the money in my account. Is there some way to expedite the process? It would mean a lot. Thanks
Dec 11, 2023 06:37:23 AM by Ayesha N
Hi Can you please look into my support request as well? Its been 3 weeks now and I have submitted everything they asked for so did my client. I really need to make a withdrawl since I am in dire need of the money in my account. Is there some way to expedite the process? It would mean a lot. Thanks
Dec 15, 2023 07:32:28 AM by Amena A
Its been 12 days havent received reply yet. Upwork support team said that this 'We’ll look over everything you sent us and get back to you.
Sorry to keep you waiting, we’ll be as quick as we can.' and from then no replys yet. my tickets id is 44214762 .. please solve this issue so that i can start working from my account.
Dec 16, 2023 11:32:00 AM by Luiggi R
Hi Amena,
I'm sorry you haven't heard from the team yet. I can see that they recently followed up with you and you've responded to their last message; kindly allow more time for them to follow up and continue assisting you.
May 12, 2023 09:41:21 AM by Muhammad Kashmiri A
Hey same case with me but I cannot find Upwork support ANYWHERE!
May 12, 2023 11:06:24 AM by Andrea G
Hi Muhammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 28, 2023 08:09:20 AM by Mwila K
Same issue Financial transactions for(.....) have been limited. Please check your email for additional information or contact customer support. no email .
May 28, 2023 10:22:12 AM by Luiggi R
Hi Mwila,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
May 30, 2023 02:04:25 PM by Ahmed A
Hello,
I have the same issue. i have updated my payment method and made sure that any bill is paid still my account is limited. All my past proposals have been cancelled and I am not able to win new contracts since my clients can not find my profile because of this limitation.
I need to resolve this immediately please as it is causing so much damage to our previous work
Thank you
Aug 19, 2023 06:09:50 PM Edited Aug 19, 2023 06:10:45 PM by Ahtasham S
Thanks for your response, It is very beneficial for me and resolves my problem, And I get my account back.
Sep 20, 2023 01:35:46 PM by Thomas A
I'm having the same issue despite my balance being $0. It also starts kicking me out of certain pages like checking my messages. I have some clients I need to get in touch with asap. Any help would be greatly appreciated!
Sep 20, 2023 02:07:20 PM by Thomas A
Hello,
I've received the following statement:
"Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance"
However, I have no outstanding balance. And all of a suddent I'm unable to access certain parts of UpWork like my messages tab which starts locking me out when I click on it.
Any help would be greatly appreciated.
Sep 20, 2023 04:20:24 PM by Aaron B
I have the same problem with my account. I already have an PayPal account associated to upwork that is verified with a bank account and also a credit card, I would like to know with more detail what is the problem and how solve it, without removing my withdrawl method.
One of the things is when I click in the problem its send me to billing method, somebody can explain that
Sep 28, 2023 10:36:07 PM by Udi S
There is no Get Support on this page
https://support.upwork.com/hc/en-us
if you are from upwork, can you just resolve this
also very bad experience you stoped having a chat to support clients.
Sep 29, 2023 01:55:02 AM by Pradeep H
Hi Udi,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Nov 7, 2023 05:06:47 AM by Dhanvantari S
Hello, there's a restriction on my client account but all balances are cleared. Can you please help?
Nov 7, 2023 05:48:42 AM by Nikola S
Hi Dhanvantari,
Thank you for reaching out to us. I checked but I don't see any limitations on your account. Could you please clarify if you are receiving any notification on your end about the restriction? If so could you please share a screenshot here so that we can look into this further?
Dec 1, 2023 04:10:50 PM by Juan Pablo M
Yes, I was contacted, answer all the questions and provide all the information required, also my ID verification was approved last Saturday, but I'm still waiting for a resolution, or at least an update of my request.
Dec 1, 2023 09:30:45 PM by Joanne P
Hi Juan Pablo,
I checked and can confirm that the correct team handles your ticket. Please allow the team time to review. They will update you directly on the same ticket to assist further.
Jan 11, 2024 10:14:58 AM by Anakarina G
Hi! I am having this same issue.
I am trying to return to work in Upwork but I'm afraid I won't be able to withdraw the money
Jan 11, 2024 12:44:57 PM by Annie Jane B
Hi Anakarina,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Mar 20, 2024 12:22:03 PM by Kenneth F
The AI bot didn't help. Please help my account with this issue. Thanks.
Mar 20, 2024 01:05:10 PM by Andrea G
Hi Kenneth,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 02:13:56 AM by WeiWei D
Hi AveryO,
I have same problem,I already visit Contack Support,and try to fix it step by step,but It's now working!
I really dont know how to fix the Issue.can you help me?I can pay for your help,thank you!Looking forward to your reply!
Apr 28, 2024 09:10:37 PM by Mihir J
I have connected with chat bot and requested for the ticket creation but it is not able to do so
Sep 5, 2022 01:36:30 AM by A M
Hi, I have received this error (Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.)when I try adding a card to my billing and payment.
I have checked with my bank the card work fine .
So could you please help me in this regard
Sep 5, 2022 04:49:32 AM by Pradeep H
Hello AM,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Sep 5, 2022 09:50:02 AM by Ahmer S
Hello,
I'm unable to withdraw funds...Upwork's saying this
Kindly please help.
Sep 12, 2022 09:09:28 AM by Nick T
Financial transactions for your company have been limited.
After paying and having balance as $0, and adding one new card and paypal account, my account continues to be limited. Any help?
Sep 18, 2022 10:42:42 AM by Luiggi R
Hi Nick,
I'm sorry for not following up on this earlier. I've notified the Customer Support team of your concern and one of their agents will be reaching out to you now via a support ticket to assist you further.
Sep 12, 2022 07:29:38 PM by Elsa C
Hello, I got this message when I went ahead to get paid the funds that I have awaiting: "Your financial account has been suspended. To proceed, please contact Customer Support." I had no notification beforehand and can't think of any reason behind that. I tried the chat bot but it didn't give me any indication as to where to submit a support ticket. 😞
Can you help me? Thank you so much!
Sep 12, 2022 08:18:19 PM Edited Sep 12, 2022 08:18:43 PM by Avery O
Hi Elsa,
A member of the Customer Support Team will reach out to you through email to assist you further with your concern.