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Tahir's avatar
Tahir N Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi AJ,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

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523 REPLIES 523
Dark's avatar
Dark S Community Member

I am unable to log in into my upwork account so am contacting the upwork community for help. I used to freelance on upwork and after a long gap I wanted to log back in, but am not able to. I would like a upwork representive to help me in this regards. When i log into my account with the correct details, it asks for google log in and after i complete the google log in procedure. it shows an error as linked below:

Andrea's avatar
Andrea G Community Manager

Hi Dark,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Youssef's avatar
Youssef T Community Member

Hi all, I've been trying been trying to log in using my email but it keeps coming up with this error message "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." I need help please. Thanks in Advance.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Youssef,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
David's avatar
David H Community Member

Hi

 

I have tried to the extent of having to create a new account on upwork.

 

It will not let me use google login nor the google email I used either with the passsword I eventually managed to update.

 

I have now created a new account with a different email, but the people who have submitted there job cv's I'm now unable to communicate with or select someone to do the work I have set out.

 

Is it possible to transfer the details to this account

 

thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi David,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. Alternatively, you may also access your tickets via your account's registered email address.

~ Luiggi
D's avatar
D M Community Member

Hello,

 

This is a secondary account. 

 

Issue: I cannot login my main account. Login with my email but it says " This email address uses Google Sign-In." After trying to login with Google Sign-In, I get the following message "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

 

Summary: Need Help - cannot log into my main account on Upwork.

 

After looking on the forums - I need a mod to contact me. 

 

 

Arjay's avatar
Arjay M Retired Team Member

Hi D M,

Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name and send me a private message with more information about the account you need help with? The email address would be extremely helpful. Looking forward to your response.

 

~ Arjay
Upwork
D's avatar
D M Community Member

Hello Arjay,

 

PM sent. Waiting for reply. Thank you.

 

- DM

D's avatar
D M Community Member

Update: It has been 20 days now and no one on the support team has contacted me regarding my issue. I have opened a issue ticket while it states that they will reply within 24-48 hours. I have been waiting weeks for a reply and nothing has happened at this time.

 

Can someone at Upwork contact me? I have not heard back from Arjay

 

Andrea's avatar
Andrea G Community Manager

Hi D,

 

I checked and can confirm that our team did reach out to you directly to the email address that you are having trouble with, back in September. Could you please check your inbox from that date and also your junk/spam folder in case the email was sent there?

 

~Andrea
Pholoso's avatar
Pholoso S Community Member

i can't access my original account as when i want to login in it takes me to google but im not using google as im on microsoft and after i put in my email it takes me to google page and  google can't recognise my account cause its for  microsoft but why is upwork taking me to google page ? 

Arjay's avatar
Arjay M Retired Team Member

Hi Pholoso,

 

Could you please click on my name above this post and send me a private message with more information about your original account? The email address would be extremely helpful. Looking forward to your response.

 

~ Arjay
Upwork
Jodie's avatar
Jodie C Community Member

Each time I try to log in to my originally created account it says 'you have not activated the Google sign in method for this account. Please choose another sing in method for this email address.' 

Then if I choose another sign in method it takes me back to 'continue with google' becuase it is a gmail account. I have created this account to contact you because I was unable to do so when I wasn't logged in. Could you please let me know how I get this sorted to log into my original account. 

Thanks

 

Arjay's avatar
Arjay M Retired Team Member

Hi Jodie,

 

Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about your original account? The email address associated with it would be extremely helpful. Looking forward to your response. Thank you!

 

~ Arjay
Upwork
Kika's avatar
Kika P Community Member

My Gmail account has been disabled so I lost access to my Upwork account, I have some open projects please help there is any solution? 

Arjay's avatar
Arjay M Retired Team Member

Hi Kika,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Alessio's avatar
Alessio R Community Member

Hey same problem for my previous profile . "You have not activated the Google sign in method for this account"
Can i please get assistance?

Joanne's avatar
Joanne P Retired Team Member

Hi Alessio,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Catherine's avatar
Catherine B Community Member

You have not activated the Google sign-in methods for this account, and please select another sign-in method for this email address, these are the error messages I get when trying to log into my other account. I'm hoping you can help me with this. I appreciate it.

 

**Edited for Community Guidelines**

Pradeep's avatar
Pradeep H Retired Team Member

Hi Catherine,

 

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for the account in question?

 

Thank you,

Pradeep

Luan's avatar
Luan T Community Member

Google account l...v@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Luan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Josh's avatar
Josh L Community Member

I badly need your help. I can't log in to my main account that's why I have to create one to ask for help. I already do all the necessary steps but it keeps giving me this error. "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." My training will be on Monday, I need my tools 1 day before my training help me pleaseee.....

Arjay's avatar
Arjay M Retired Team Member

Hi Josh,

 

Thank you for reaching out and I'm sorry if you're having difficulties logging in to your account. I'll have one of the team members assist you further via a support ticket. You can access your ticket and coordinate on this page once been set up.

 

~ Arjay
Upwork