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Chandrakant's avatar
Chandrakant N Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

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615 REPLIES 615
Sven's avatar
Sven P Community Member

Hi, whenever I try to login using google,**Edited for Community Guidelines**
It says I can't log in with google. (Google account s...e@gmail.com is not recognised for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked)
Then whenever I try to log in with just my email, I get a response that the account that the Username is incorrect?

I tried resetting my password, but whilst in filling my email **Edited for Community Guidelines** it doesn't allow me either.
When I want to make a new account with the email**Edited for Community Guidelines**  then I am not allowed because there is already an account with that email address.

Could someone help me out?

Andrea's avatar
Andrea G Community Manager

Hi Sven,

 

I checked and it looks like the account you're referring to is currently closed. If you'd like us to reopen it for you please click on my name above this post and send me a private message. We'd need to confirm some information about the account with you in order to proceed.

 

~Andrea
mohamed's avatar
mohamed a Community Member

Hi my main account at upwork is **Edited for Community Guidelines**, in the past I did get notifications from **Edited for Community Guidelines** from upwork. I cannot use the **Edited for Community Guidelines**  on upwork as it says its in use, If I try to login it says incorrect username, if I try to get a password forgotten email I get the same error invalid username. I cant see anywhere in my upwork account that its linked to **Edited for Community Guidelines** , how do I resolve this ? as I want to use my hotmail address as main email.

Nikola's avatar
Nikola S Retiring Moderator

Hi mohamed,

 

Thank you for reaching out to us. I shared your concern with our team and one of our agents already reached out to you directly via email to assist you further. 

~ Nikola
mohamed's avatar
mohamed a Community Member

no one has reached out. when is this going to get resolved as this dragging on for several days. I WANT THIS TICKET ESCALATED , ASAP .

Andrea's avatar
Andrea G Community Manager

Hi Mohame,

 

I checked and can confirm the team has emailed you to the registered email of the account you're referring to. You can try finding their email by searching the subject line "Forgot Security Question and Password."

Please reply directly to that email to communicate with the team, when everything is in one place we can be more efficient in assisting you.

 

~Andrea
Zac's avatar
Zac C Community Member

I am new to upwork and I created an account, not knowing you are not allowed to delete your account. I was accidentally logged in as a client and couldn't figure out how to create a freelancer account under the same name, so I deleted the account.

 

After researching ways to solve the problem, I am very dissapointed that It was not made clear what would happen if I delete an account (email and phone number cannot be reused) and it was not clear that that was the reason creating a new account was not working. 

 

I have found out through other forums that I need to contact support and have them restore my account

 

however, it seems like I need an account in order to contact support, but even then I can't find a way to contact support. I am writing from some sort of half-account that doesn't have access to full features of upwork.

 

I want to interact with a human who can restore my old account please. 

Joanne's avatar
Joanne P Retired Team Member

Hi Zac,

 

It looks like you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Avery's avatar
Avery O Community Manager

Hi Zac, 


It looks like you were able to file support tickets regarding your concern. If you're a client on Upwork, you can create a freelancer profile in the same account by following the steps here. 

I'll go ahead and ask help from the Customer Support Team so that they can reach out to you soon regarding your concern. 


~ Avery
Tools's avatar
Tools L Community Member

Hey,

I deleted an account by accident. How can I recover it? I'm logging the account now it's showing this email is not associated. Please help me to recover this account. 

Nikola's avatar
Nikola S Retiring Moderator

Hi there, 

 

I would be happy to help. Could you please click on my name and send me a PM with more information about the account you are referring to?

 

~ Nikola
Tools's avatar
Tools L Community Member

Hey Nikola S,

 

Please check your Inbox. I send the account details. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Tools, 

 

Thank you for sending a private message. I will forward your message to Nikola and he will respond to you as soon as possible. 

 

Thank you,

Pradeep 

Tools's avatar
Tools L Community Member

Thank you Pradeep

 

Saajan's avatar
Saajan P Community Member

Can anyone help in recovering my deleted account?

Andrea's avatar
Andrea G Community Manager

Hi Saajan,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
The Heavenly's avatar
The Heavenly C Community Member

I deleted my account a while ago but I was wondering if I could get it back.

Andrea's avatar
Andrea G Community Manager

Hi there,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
The Heavenly's avatar
The Heavenly C Community Member

Just sent you a message, thank you.

Tonya's avatar
Tonya H Community Member

I created an account but closed it b/c it said I had another account associated with my phone number. I closed both accounts. However, when I tried to recreate the account, it said that my email was associated with a profile & I needed to sign in. I tried to sign in and it said it was not a correct email. So I've created another account simply to be able to ask for help in reopening the other account (with the email that I want assocaited with the account). Can someone please point me in the right direction?  Thank you in advance!

The Heavenly's avatar
The Heavenly C Community Member

I have the same issue I need help getting an account I deleted, but no one has given me an answer.

Andrea's avatar
Andrea G Community Manager

Hi Tonya,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Tonya's avatar
Tonya H Community Member

I'm not sure if my private message went through or not. Please let me know. 

Asma's avatar
Asma A Community Member

Hi Upwork Community, 
        facing issue with live chat button not showing on help center.
        facing issues with creating an Upwork agency, ( I had an Upwork agency profile before, I delete it a few weeks ago, but now trying to create a new one but can't find create Upwork agency button ) kindly resolve my issue. 

Request Upwork and the community to guide me on this. 

Thanks
Asma A
Top Rated Plus Freelancer 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Asma,

 

Thank you for reaching out to us. Please know that you can only create one agency profile. Please confirm if you want to have the old agency restored so we can assist you with it. Thanks!


~ AJ
Upwork