How Do I Reopen Closed Account

[#1]

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

[#2]

I haven't logged in for at least six months and now my profile is gone. I created a new profile, but really hope this is some way to get my data back.

[#3]

Hi Claude,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#4]

Hello,

I have a freelancer account and had an agency account in it.

I wanted to create a new agency account so I deleted the old one but now I can't find the option to create an agency account.

I only see option to create a client account.

Can someone please help me to either create a new account or reinstate my old agency account?

Thanks,

Vikas

[#5]

Hi Vikas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here. Please check your email as well as a corresponding email for this ticket will be sent to you.

[#6]

Hey,

I had two types of account - client and freelancer. I closed client account and it also closed a freelancer.

Please help to reactivate it. 

[#7]

Hi Vitalii,

We appreciate you reaching out to us. Please note that If you have a freelancer and client profile, your entire Upwork account (both freelancer and client areas) will be closed when you close either profile type. Feel free to check this help article for more details.

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Looking forward to your response.

[#8]

Hi,

Seems like I have no other way to reach support and get my problem addressed.

I'm https://www.upwork.com/freelancers/~012aeb09289b65bf9b and my account was locked on Jun 1 because I was located in Russia at that time.

Now I've moved to Kazakhstan and would like my account to be reviewed for reinstatement.

I've created the following requests by email recently

https://support.upwork.com/hc/requests/35706725
https://support.upwork.com/hc/requests/34955875
https://support.upwork.com/hc/requests/35669231
https://support.upwork.com/hc/requests/35693857

but I have a strong feeling that I've been ignored.

I can't log in and update those requests so I had to register a new account to be able to write here.

Please advise.

Thanks,
Anatoly

[#9]

Hi Anatoly,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I'll have one of our team members reach out to you directly via a support ticket to assist you with your concern. You can check here or your email for updates. 

[#10]

Dear community,

I created an upwork account many years ago. I tried to login with this very email today, and the dialog said that the email/username is incorrect. This sounded like the email doesn't exist. But then I tried to sign up anew and got the error "this email is already in use". 

I solved this problem by creating a new account with another, secondary email address. But I am afraid I have two accounts now and I'd love to use my primary address for my (up)work.

Thanks so much for your help!

Fabian

[#11]

Hi Fabian,

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further with your account. You can access your tickets on this page.

[#12]

Hi,

I have a problem login into upwork.

When I try to login system says that this email is not correct but when I try to create a new account with this email, system says that this email is used.

Please help me to restore my account or delete it and/or give me possibility to create new one with my email.

Thanks in advance.

[#13]

Hi ID,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#14]

Hi,

I can't sign in to my main account. I just get the "Oops! Username is incorrect.". Figured my account was deleted for inactivity or something so I tried re-registering it, but then it says "This email is already in use."

It seems my account is stuck in limbo.

[#15]

Hi Daniel,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#16]

my acccount was deleted by mistake , i want to reopen it please

[#17]

Hi Alexander,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#18]

I need help with recovering deleted freelancer account on Upwork. 

Checked the previous threads on the topic, happy to send Username and further verification information 

[#19]

Hi Boyar,

Thank you for reaching out to us. Please click on my name to send me a PM. 

[#20]

I haven't used it for some time. I am still receiving emails though. I can't find support for this. Is there anyone that can help me or anyone I can email?

Thank you,

Stacey

[#21]

Hi Stacey,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[#22]

Hello. I created this temporary account because I'm unable to log in with my previous account. I try to log in but I get an error message, both with email or Google, but if I try to create an account, it tells me that that email already has an account. Since the platform doesn't give any "forgot you're password" option can someone please help on what to do? I really don't want the account to be linked to this email.

Thank you.

**Edited for Community Guidelines**

[#23]

Hi Ana,

I checked and it looks like the account you're logging in to is currently closed. If you'd like us to reopen it for you please send me a private message so I can confirm some information with you.

[#24]

Hi, Andrea. I would like to reopen my account, please. Thank you.

[#25]

Hi Ana,

Thank you for your post. I can see that you've been communicating with Andrea regarding your concern. I took the liberty of reaching out to the team in charge of your request and you should be getting an update via a support ticket. Please don't hesitate to communicate and provide the required information so that they can assist you more efficiently. Thank you!

[#26]

Hi! I can't log in to my account due to lost access to the email and number associated to that account.

I only created new account to I can reach out. i will delete it once I gain access to my verified account.

Thank you.