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Chandrakant's avatar
Chandrakant N Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

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615 REPLIES 615
Mohamed Ameer Moha's avatar
Mohamed Ameer Moha Z Community Member

I have some problem in login in to my upwork account. My old account was linked to **Edited for Community Guidelines**

 

However, when I tried to login, it didn't work. Please help!

Andrea's avatar
Andrea G Community Manager

Hi Mohomed,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Mohamed Ameer Moha's avatar
Mohamed Ameer Moha Z Community Member

Ok Sure.

Denis's avatar
Denis P Community Member

So i made an account, that i later deleted. Now when i try to sign up with that email it says that there is already an account with this email. But when I log in using that email, it says that there is no such account. Can someone please help?

Andrea's avatar
Andrea G Community Manager

Hi Denis,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Fady's avatar
Fady G Community Member

I'm trying to login to my upwork accout after a while and the login forms states "Oops! Username is incorrect.". I made this new account just to post my question here and look out for help gaining access back to my account. Can somebody help me?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Fady,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Fady's avatar
Fady G Community Member

Thanks Annie for your reply, i sent you a message with full details, but the message not appearing on messages list, so please confirm that you received my PM.

 

Thanks 

Fady Fikry 

Ansuman's avatar
Ansuman M Community Member

"Google account a...5@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

 

I have closed the account few weeks vback and i want to reactivate it.please help. i'm not able to login using my gmail id

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ansuman,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Chetan's avatar
Chetan T Community Member

By mistake i had deleted my agency account, i need help to reopen my account.

Chetan's avatar
Chetan T Community Member

please help to reopen my aacount

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Chetan,

 

Thank you for reaching out. I noticed that you were able to sign in to this account a few hours ago. Please let us know if you need further assistance.


~ AJ
Upwork
Dimitra's avatar
Dimitra G Community Member

Hi,

 

I accidently deleted my account, but when i tried to sign up toa new account  i've got a message telling me that "my e-mail it's been already in use". I've made a new account with a different e-mail, but i want to use the past one.

 

Thank you,

Dimitra

Nikola's avatar
Nikola S Retiring Moderator

Hi Dimitra,

 

Could you please click on my name and send me a PM with more information about the account you are referring to? 

~ Nikola
Warda's avatar
Warda M Community Member

Please restore the account i closed it accidentally. Thank you

Arjay's avatar
Arjay M Retired Team Member

Hi Warda,

 

Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about the account you want to restore? The email address will be extremely helpful. Looking forward to your message.

 

~ Arjay
Upwork
Warda's avatar
Warda M Community Member

I don't have any other option to contact upwork rather signing from other id and make the issue resolve. Once issue is resolve, I'll delete account with new sign in. 

Arjay's avatar
Arjay M Retired Team Member

Hi Warda,

 

I certainly understand and we appreciate you reaching out to us. I did receive your PM and It looks like you were also able to raise a ticket with the same concern. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Please expect an update on the ticket here once your case is fully reviewed.

 

~ Arjay
Upwork
Warda's avatar
Warda M Community Member

Whenever i opened up the ticket page it says to enter credentials. I entered, and it keeps saying me to enter. Even though, i entered the correct one. Help me please

Pradeep's avatar
Pradeep H Retired Team Member

Hi Warda,

 

Thank you for your message. I am sorry to hear about the challenges while trying to access your support ticket. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Warda's avatar
Warda M Community Member

I couldn't login after cleaning the browser cache too

Andrea's avatar
Andrea G Community Manager

Hi Warda,

 

If you're looking to reply to an existing support ticket, you can do so from the notification sent to your email address.

 

~Andrea
Sylvia's avatar
Sylvia J Community Member

Hello, I'm unable to create a new account with my email because it says the email is already in use (An account I had previously used then closed). Would it be possible for me to re-open the previously closed account? I'm currently using a throw-away that I'll close once my old account is restored. Would love some help on this, thanks!
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sylvia,

 

Thanks for reaching out. Could you please click on my name above this post and send me a private message with the registered email address of the account you're referring to? I'll be happy to assist.

~ Luiggi