If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
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Is it possible to recover an account that I closed about a month ago? I'd like to have it back because it has my reviews and amount earned. I would really appreciate any help with this!!
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
So i made an account, that i later deleted. Now when i try to sign up with that email it says that there is already an account with this email. But when I log in using that email, it says that there is no such account. Can someone please help?
I'm trying to login to my upwork accout after a while and the login forms states "Oops! Username is incorrect.". I made this new account just to post my question here and look out for help gaining access back to my account. Can somebody help me?
Thanks Annie for your reply, i sent you a message with full details, but the message not appearing on messages list, so please confirm that you received my PM.
"Google account a...email@example.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.
I have closed the account few weeks vback and i want to reactivate it.please help. i'm not able to login using my gmail id
I accidently deleted my account, but when i tried to sign up toa new account i've got a message telling me that "my e-mail it's been already in use". I've made a new account with a different e-mail, but i want to use the past one.
Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with more information about the account you want to restore? The email address will be extremely helpful. Looking forward to your message.
I certainly understand and we appreciate you reaching out to us. I did receive your PM and It looks like you were also able to raise a ticket with the same concern. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Please expect an update on the ticket here once your case is fully reviewed.
Thank you for your message. I am sorry to hear about the challenges while trying to access your support ticket. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thanks for reaching out. Could you please click on my name above this post and send me a private message with the registered email address of the account you're referring to? I'll be happy to assist.
I created an Upwork account yesterday but when I tried using my business email address, I received the “This email is already in use” error message so I used my personal address. I have never had an Upwork account so I am not sure how this is possible. I figured I would try to log in using my business email that it says is already used and I receive the “Oops! Username is incorrect” error message. I have tried changing my email address from my personal to my business and again, I get the same the “This email is already in use” error message.
Can someone please help?
I'm sorry to hear you're having trouble with this. Could you please click on my name above this post and send me a private message with more information? Thank you!
Hello Upwork community,
I came across a problem when trying to change my current E-mail address, since it does not work anymore. But a prompt keeps saying' This email is already in use'. So I could not get my E-mail address changed.
Could anyone please help me solve this problem?
Thanks in advance!
Thank you for reaching out. Could you please click on my name above this post and send me a private message with more information about the account you need assistance with? The email address would be extremely helpful. Looking forward to your response.
I did receive your message and we appreciate you sharing this information. I have escalated your concern to the appropriate team for review and one of the members will be assisting you further. You can expect an update on the email associated with the account you need assistance with once your case is fully reviewed. You can also expect an update on this page with the support ticket.