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d5f56afc
Community Member

Locked Private Profile

Please have try alot to move my account to public and yet i'm unable to move it 

 

Please help me to move it to public 

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

 

You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.) 

 

~Andrea
Upwork

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366 REPLIES 366

Hi Nada,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
34ce7559
Community Member

My profile has become private, please make it public 

Hi Zubair,

 

Thank you for your message. Your profile visibility is set to Public now. 

 

- Pradeep

Upwork
fd3b0285
Community Member

Hi @LuiggiR,

I am facing a problem with my Upwork profile as it has turned to Private from Public. I have tried multiple soutions but nothing has turned out in my way. My profile is still private. Here is my Profile link
https://www.upwork.com/freelancers/~01eef7e531cb6da35f

My Profile visibility option is set to private and I am not able to edit this option. I accidently changed my Profile picture and after than my Profile status is private, even though I have changed my profile pic to its orignal but still getting the same issue, please suggest any solution.

Kind Regards
Mitravinda P.

Hi Mitravinda,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
crm_expert
Community Member

Hi please set my profile visibility to "Public" since I couldn't do it through ana utomatical button.
Thanks!

231f87d2
Community Member

Hi,

I can't change my profile from private to public. Can someone please guide me what should i do to make it to public?

Please help.

Hi Wajiha,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
be71a729
Community Member

Hi, 


My upwork account has been private. If you could make it public, it would be greatly appreciated.

 

Thanks!

0b3afe3c
Community Member

Hi, i am a freelancers please help me to changes my profile private to public. please help me to solved the problem. 

Hi Sulekha,

 

Thank you for your message. Your profile visibility is set to Public now.

 

- Pradeep

Upwork
c8c2caff
Community Member

I give up! not able to change profile to public, how will upwork earn? how will I earn?

Hi Naveed,


I’ve reset your profile visibility back to Public. If your profile has been set to private due to a lack of earnings, there are several simple ways to reset it to public. To learn more, log into your Upwork account, and you’ll see a pop-up notification with your options. We also send all affected freelancers an email notification, which you can refer to for your choices. Finally, you will also see your options by clicking on the “Find Work” tab and clicking on your “Visibility” status under the “My Profile” overview on the right side of the page.
 
- Pradeep
Upwork

Hi Pradeep, thank you very much for your reply. Unfortunately the profile is not public anymore. I have tried using the reset link but it doesnt work and redirects me to the homepage. As far as pop-ups are concerned I never saw them. It will be great if you could reset the profile I will be grateful to you. many thanks 

Hi Naveed,

 

I can confirm that your profile visibility is already set to public. Could you share a screenshot of what you see on your end?

~ Luiggi
Upwork
2d536b7d
Community Member

Hi, 

I am Sonia K., I want to let you know that due to some personal reasons I was not working. Now I am back to upwork, working to find my freelance work. Please set my profile's visibility back to public. Thanks!

Hi Sonia,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Nikola
Upwork
saimamunawar
Community Member

My profile visibility  has changed from public to private .Please make it public so i could work properly

22e438a5
Community Member

Hi, There! my profile still in locked private. How can I reset it to Public. pls help. Thanks!

Hi Jeslee,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
3fbaeac6
Community Member

Hello, there was a long gap in my work pattern, now that I have returned and would like to begin work I am not getting any success with my job proposals. Let me know:

 

1) Is it because of the reason the Availability Badge is turned off? 

 

- i  tried but couldn't switch it on as the message said I am not earning so I can't 

 

 

- So whats the solution for that?

 

2) Also, can anyone share links to any tutorials related to writing Upwork proposals and pitching in to the clients? I may as well check out those to improve myself.

 

Thanks!!

I also want my upwork profile public.

Hi Monjila,

 

I see that you've reached out to our support team and raised a ticket with the same concern. I can confirm that your request to reset your profile back to public has been completed. You may now try and turn your availability badge on. Thank you for reaching out!

 

~ Arjay
Upwork
singla_sunil88
Community Member

My upwork account has been private. Kindly make it public.

iammuneebfalak
Community Member

I have tried multiple time but didn't gets the availibilty badge on please fix it.

Hi Muneeb,

 

Could you please share more information about what happens when you try turning the badge on? If you could share a screenshot of the error, that would also help.

~ Luiggi
Upwork
1f6a4485
Community Member

Hi,

 

Please Help me!

 

My profile is set to Locked Private but I'm currently working on 2 projects. Can anyone help me to make my profile visible? 

 

I've not got answers from my clients since last night, is this because of a locked private profile or it's general?

 

Best,

Hiba

singla_sunil88
Community Member

Hi, There! my profile still in locked private. How can I reset it to Public. pls help. Thanks!

Hi Rajat,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
c19f2b9f
Community Member

Hello Admin, I've verified my freelance profile but it's still set to private. Please can you help change the setting? Thank you 

Go to Help Center scroll down a bit and click on Reset Profile Visibility

anjali113
Community Member

Hello Team,
 I have been informed that my profile is been locked to private? Please make it back to public, I am already working hard to get a contract and really want to continue working on upwork. Please solve this issue ASAP!! 
Regards

Hi Anjali,

 

Thank you for your message. Your profile visibility is set to Public now. 

 

- Pradeep

Upwork

Thanks a lot

 

515201fe
Community Member

Hi, my profile is also set to Locked Private, I tried all solutions but none worked, could I get help from support to update my profile to Public manually? Thanks in advance.

Hi Jasmin,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
seancurranhardy
Community Member

I am not sure what happened. I know that there was a time when I was not as active on Upwork, as I am again now. It looks like my profile is not visible to others. And when I recieve that message displayed by Upwork - I am advised to go to my user settings to switch my profile to public. Unfortunately, there is no longer a way for me to do this on my own, and I need admin / moderator support to complete the requested action make my profile visible at Upwork.  I am back on this site, and I am actively seeking projects, jobs, and I am submitting proposals within my token limits - but it is very hard to get the job, when I am invisible. 

Hi Sean, 

 

I'm sorry to hear you were having trouble with this. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
a387b63e
Community Member

Hey Luiggi,

 

May you please take a look at my thread I have posted a few hours ago here in community? Having an issue with my account and the chatbot won't lead me to where I can submit a ticket regarding it. All the chatbot has done is direct me to post here or search the Academy page, which is good for answering questions, but I have an account error that needs human intervention to resolve, not a question.

 

Thanks for your time if you end up taking a look! Would like to have this resolved much sooner than later. I'm sure it will be a quick fix once I'm in contact with a live support agent.

e28ff022
Community Member

I have the same problem as Michael B.  When I attempt to change status, an error message is shown and it tells me to contact support, but the chat bot doesn't ever register a support ticket.

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