Apr 27, 2021 11:41:18 AM by Zaeem U
Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I face this type of issue otherwise on my previous payments I get the payments after a few minutes of transactions made from Upwork.
I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.
Can you help me to trace my payment or what is the issue actually?
Solved! Go to Solution.
Oct 27, 2021 11:16:03 AM by Andrea G
Hi Adelaide,
I can confirm the withdrawal you're referring to has been initiated. Please allow some time for the payment to be processed. If more than 24 hours pass, feel free to follow up with us here so we could check.
Oct 27, 2021 02:00:07 PM by Adelaide M
Oct 28, 2021 11:42:17 AM by Adelaide M
Oct 28, 2021 12:34:55 PM by Andrea G
Hi Adelaide,
You're right, the status on this transaction is still showing as initiated. We'll have one of our agents reach out to you directly via support ticket in order to look into this further.
Nov 1, 2021 11:11:37 AM by Adelaide M
Nov 1, 2021 12:47:38 PM by Valeria K
Adelaide,
Thanks for following up. I checked and a member of our support team has forwarded your concern to the Payment team to initiate a trace for your transaction. You should receive an email notification for a support case number 33052636 with more information.
Oct 27, 2021 09:22:30 PM by Harpreet S
My last payment withdraws without my request. May I know why this happend? Normally I keep money in the account of Upwork and when I required only at that time I went for getting paid option. But now automatically my amount has been withdrawn even it has been done in my account only. Till now I havn't recieve money in my account. But can you please let me know is everything safe?
Oct 27, 2021 10:38:54 PM Edited Oct 27, 2021 10:40:55 PM by Joanne P
Hi Harpreet,
Balances older than 180 days will be withdrawn automatically, whether they are over your balance limit or not.
I checked, and it looks like you withdrew your funds via Direct to Local Bank. For Direct to Local Bank transfer, payments take up to four business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. You might want to check the following help articles for more information:
Direct to Local Bank Fees and Timing
Oct 28, 2021 09:19:09 AM Edited Oct 28, 2021 09:23:13 AM by andrada elena d
Hello there,
I have the same issue. I have withdrawn my funds yesterday 27 of Oct and it still haven't arrived into my Local Bank Account. Normally it arrives the same day or the latest the day after untill bank working hours. Nothing arrived yet. Should I still wait to follow up for 7 working days?
Respectfully,
Andrada
Oct 28, 2021 10:12:50 AM by Andrea G
Hi Andrada,
I checked and can confirm the transaction you're referring to was successful on our end. Please know that, in general, direct to local bank payments take 4 business days to arrive at your bank. If more than 8 business days pass please follow up with us here and we'll be happy to initiate a trace for you.
Oct 28, 2021 12:50:30 PM by andrada elena d
Thank you for your reply. I'll wait and get back to you if I need to.
Oct 31, 2021 10:09:51 PM by Ram P
Oct 31, 2021 11:04:12 PM by Pradeep H
Hi Ram,
Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep
Nov 1, 2021 08:51:27 PM by Angelica A
Nov 1, 2021 10:23:31 PM by Pradeep H
Hello Angelica,
Thank you for your message. I am sorry to hear that you have still not received a confirmation. There is no known issue with the get paid feature on the site. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Pradeep
Nov 1, 2021 10:40:04 PM by Rafael L
Hi, I haven't received any payment from upwork yet. I withdrew it November 1 but I haven't received it.
Nov 1, 2021 11:07:54 PM by Petra R
Rafael L wrote:I withdrew it November 1 but I haven't received it.
Payments are processed in 2 to 4 business days. November 1st is barely yesterday... In the unlikely event that you haven't received your funds after 8 business days (excluding weekends and holidays), you can contact Support and ask for a trace to be initiated.
Nov 3, 2021 05:48:28 AM by Frederico M
I withdrew my money yesterday and have not received the "payment processed" email until now, did something go wrong? It usually takes only a couple of hours
Nov 3, 2021 06:32:12 AM by Avery O
Hi Frederico,
I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions is processed within four business days. If the transaction still hasn't been reflected on your account after eight business days, you can come back here, and our team will assist you further.
In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
As for the "payment processed" email, please allow me some time to look into this. I'll come back here once I have more information.
Nov 3, 2021 06:44:56 AM by Avery O
Hi Frederico,
It looks like the email was recently sent out. Could you please check your email to see if you have received it?
Nov 7, 2021 07:00:22 AM by Sanam A
Nov 7, 2021 07:53:11 AM Edited Nov 7, 2021 07:56:11 AM by Luiggi R
Hi Sanam,
I'm sorry to hear you haven't received the funds. I checked and it looks like the withdrawal was successful from our end. Please note that the funds can take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, you can come back here, and our team will assist you further. You can check this help article to learn more about the timing and fees associated with Direct to Local Bank transactions.
Thank you,
Nov 10, 2021 12:41:37 AM by Lara A
Nov 10, 2021 12:45:59 AM by Goran V
Hi Lara,
Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Nov 10, 2021 02:41:29 AM by Jaclyn B
Hi!Please help,I've been waiting for the posting of my payment in my local bank,however i've noticed that i did not indicate my Swift bank code,but i've already update it.
Question: Is there any chance that the posting of the payment to my local bank will be delay?
Thank you!
Nov 10, 2021 02:51:12 AM by Goran V
Hi Jaclyn,
If you think that you have added incorrect numbers/information about your payment I would recommend removing it and adding it again.
Regarding your payment, if you haven't received it after 8 business days feel free to follow up here and our team will assist you further. Thank you.
Nov 16, 2021 06:33:50 PM by Rezilyn G. C
Nov 16, 2021 07:06:18 PM by Avery O
Hi Lynn,
I moved your post to a more appropriate thread. I can see that the withdrawal has been initiated. Once it's successfully processed on our end, you will receive a confirmation email.
Nov 16, 2021 08:26:04 PM by Rezilyn G. C
Nov 16, 2021 09:24:21 PM Edited Nov 16, 2021 09:28:17 PM by Avery O
Hi Lynn,
I won't be able to confirm this since processing times are different. If you don't receive it within 24-hours, please come back here so that our team can assist you.
As a gentle reminder, please refrain from posting the same concern on different threads as this is considered spam and is not allowed per our Community Guidelines.
Nov 17, 2021 12:43:57 AM by Rezilyn G. C
Nov 16, 2021 09:33:32 PM by Sheila M
Nov 16, 2021 10:59:50 PM by Sheila M
Nov 16, 2021 11:12:07 PM by Goran V
Hi Sheila,
Your withdrawal was processed successfully. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Nov 20, 2021 10:45:23 AM by Mariam A
Hello Upwork team, It's been a month and I haven't got any payment. Although I can see the withdrawal done to my account in the transaction history still got nothing in my local bank account and now I can't even see it in the overview section. Kindly resolve my issue on an urgent basis.
Nov 20, 2021 01:06:54 PM by Luiggi R
Hi Mariam,
I'm sorry to hear you're have not received your funds. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 22, 2021 06:06:45 PM by Arya Wira K
Hi, Yesterday, November 22, at 10 am, I withdrew a balance of $1647, and got an email "Payment Confirmation" Have I done the right steps and just waiting for the balance to enter my bank account? I am afraid that my money will be lost, because this is my first time withdrawing money, thank you very much.
Nov 22, 2021 09:09:39 PM by Joanne P
Hi Arya Wira,
For Direct to Local Bank transfer, payments take up to four business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. You might want to check the following help articles for more information:
Direct to Local Bank Fees and Timing
Nov 23, 2021 08:08:37 PM by Arya Wira K
why was my withdrawal rejected? even though my bank account and my upwork name are the same? Please help
Nov 26, 2021 03:00:16 PM by Annisa Dwisuci S
Hi, I’ve withdraw the payment since November, 20th but until this November 27th I havent received it on my local bank. Can you please explain to me about it?