Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Hi Upwork,

I have the same problem on re-completing my account profile. On the phone number, i encountered an error saying "This number is being used by another account". I tried to login to my previous account but my email address is not known anymore so i created a new one and this happened. For your assistance please?

Thanks!

[#3]

Hi Cahlil,

Please know that freelancers aren’t allowed to have multiple accounts. I'll have one of our team members reach out to you via a support ticket. They will assist you with the issue you are experiencing on your original account, and also help you with closing the one you created to reach out to us. You can check here or your email for updates.

[#4]

Hello,

I am trying to set up an Upwork freelancer profile, but even though I have put in my phone number correctly, I do not receive any confirmation texts: I have been able to receive other texts without issue. Would any admin members be able to assist me?

Thank you.

[#5]

Hi Benjamin, 

I checked your account and can see that you have yet to add your address to your account information. Could you please add it first before trying to verify your phone number? If the issue persists, please let us know, and our team will assist you further. 

[#6]

Hello Avery,

I had added my address when trying to add my phone number, but it still wasn't working. However, I have just now received the confirmation texts, so I was able to get my account set up. Apologies for the bother.

[#7]

Hi Benjamin,

Thank you for your message. Glad to hear that the issue is resolved. Feel free to message us if you need any other assistance.

Thank you,

Pradeep

[#8]

Hi, I am new to Upwork and am trying to create a new profile. I have been trying to verify my phone number but it does not send me a verification code? 

[#9]

Hi Lauren,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#10]

I am trying to register on Upwork. I have verified my email address. But when I try to verify the phone number I never receive the verification text:

1) I have removed all blocked numbers from my phone. So there is nothing blocking it on my phone.

2) I have contacted my phone service provider who confirmed there is no block or limit on my account so I should receive the text.

3) I successfully receive texts from other companies. It is only Upwork for which I do not receive the text.

Are you able to advise? Thanks.

[#11]

Hi Adrian,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#12]

Thank you.

[#13]

Hello, I can't seem to find another account supposedly already associated with my phone number, could you please help me with this? thank you 

[#14]

Hi Goodarz,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#15]

Unable to submit proposals. Upon doing so, I receive the message my number is already in use and contact support.  Please advise.

Thank you

[#16]

Hi Kara,

I'm sorry for the late response. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#17]

I am trying to finish creating my freelance profile. When I key in my phone number to receive the code, an error message states this phone number is already in use with another account. This is the first time I have created an account so I'm not certain how that could be. Please assist. Thanks.

[#18]

Hi Susan,

Thank you for your post. I'll have one of our team members reach out to you via a support ticket with assistance on how to proceed with the Phone Verification. You can check this page or your email to access the ticket.

[#19]

I can't complete my profile. The last step of verifying my phone number isn't going through 

[#20]

Hi Tajanel,

Thank you for your message. Could you please confirm if you get any error messages while trying to verify your phone number?

Thank you,

Pradeep

[#21]

Hi,

I tried to create an account today and got to the phone number information section. When I tried to verify my phone number, it said that my number is already in use by another account, then I realized that I created an account years ago but didn't use it. I managed to log in and close the old account, but I still can't verify my phone number. Can I get a support ticket opened for this? Thanks

[#22]

Hi Ken,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#23]

Hello,

my number was already used in an account. Can someone help me resolve the issue?

[#24]

Hi Ammar,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#25]

I can’t verify my phone number even after I type in the code. The screen doesn't update and it keeps saying my phone needs to be verified. 

[#26]

Hi Lorrana,

I checked and it does look like you were able to verify. Could you please confirm if you're still seeing the notification asking you to verify? If so, please send a screenshot so we could check.