Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[JoanneP]

Hi Brett,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[671e8bdc]

I am having the same issue and cannot apply to any work. My phone number is correct in my account and I cannot receive any texts

[ArjayM]

Hi Kendra,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you with completing the phone verification.

[d3237447]

Hi everyone,

Driving me abit nuts & support function is taking me around in circles.

Getting a "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support." message when trying to bid on work, how can i resolve as i only have the one account set up.

Thanks

[ArjayM]

Hi Ryan,

I’ve escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

[9449b88d]

I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

The automated chat box is useless. There is no support team email or telephone number.

As a result, I cannot apply for any work on Upwork. 

Please help.

[michael_parisi]

I am currently in the same boat. Still no word yet.

[ArjayM]

Hi Frances,

I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your phone number. We'll have one of our agents contact you soon to assist.

[michael_parisi]

Still no support ticket. I haven't heard from a support agent. This looks like a major issue for Upwork as many people have the same issues regarding phone numbers being in use.

[michael_parisi]

I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

The automated chat box is useless. There is no support team email or telephone number.

I posted multiple times on this forum. I get a bot response from an "Arjay" saying that he will create a support ticket. He has never created a support ticket. It has been days with no response.

As a result, I cannot apply for any work on Upwork. 

Please help.

[ArjayM]

Hi Michael,

I'm sorry if this hasn't been addressed sooner. A support ticket was created, and I was able to submit a follow-up to the team to give your case the attention it deserves. Kindly expect an update from one of the members here momentarily.

[michael_parisi]

Arjay, you never escalated my post to a support ticket. There has been no traction whatsover with this issue. Please advise.

[24b347a9]

Hello, I am having the same issue as everyone else where my phone number says its already in use.  How do I submit a ticket? 

[JoanneP]

Hi Braden,

 I have requested our team's assistance in completing your phone verification. One of our agents will assist you directly via a support ticket.

[b589ba02]

I am experiencing the same issue with my account. I am being force to set up my account again with the same email address I used previously. 

I have tried to go through "Upwork Support" Chat bot, but keeps pointing me to articles that are not related to this issue and when it finally gave me a to report my issue, the link is a 404 page. At this time, I am unable to go through the Support channels. 

[LuiggiR]

Hi Ryan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[bd3351d6]

I'm having the same issue

[JoanneP]

Hi Edgar,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[gicas_lauren]

I just created my Freelancer account but my number verification is failing saying the number is in use with another account when I try to apply for jobs. I've tried changing the phone number in my Client account, logging out and back in and then trying again but nothing is working. Please help!

[ArjayM]

Hi Lauren,

I've converted this post into a support ticket to give your concern the attention it deserves. Please expect an update from one of the team members with further assistance once your case is thoroughly reviewed. Thank you for reaching out to us here in the Community.

[be193f7d]

Arjay,

I am having the same issue. If it is not any trouble, could you please have support reach out to me as well. I would greatly appreciate it, thank you.

[fe580b62]

ive had this issue with no help how do i get help? im stuck in a stupid robot chat loop that just keeps repeting over and over

[PradeepH]

Hi Nicholas and Cullins,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[bfb0d76a]

I am trying to finish my profile and I keep getting an error that states my phone number is on another account.  This is the only phone number I have.  Can you please fix the issue and have it accept my number?

[fe580b62]

us stuck forever in a robot chat loop....ive had this issue and its never been resolver. ur **bleep**ed. just get a new #