Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 23, 2020 08:47:01 AM by Bojan S
Thank you for reaching out to us, Juan Pablo.
One of our team members will reach out to you directly to assist you with this verification process.
Apr 23, 2020 12:06:12 PM by Juan Pablo T
Hi Bojan, someone contacted me but, as last time, once I answer they don't reply back and I need to solve this. I'm losing my job responsiveness score because of this
Apr 23, 2020 12:30:57 PM by Bojan S
Hi Juan Pablo,
Please allow time for our team to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.
Thank you for your patience!
Aug 28, 2020 05:08:50 AM by Yensis M
Hi Upwork team, I also got the same issue. I can't receive my verification code on my cell phone device. Please help!
Aug 28, 2020 05:35:44 AM by Goran V
Hi Yensis,
Our team will reach out to you via ticket as well and will assist you further with your code as soon as possible. Thank you.
Sep 3, 2020 09:22:27 AM by Greg W
Im having the same issue, have a valid UK number and it is not working
Oct 21, 2020 03:15:45 AM by joyce a
Hello,
My mobile number don't exist already, I cannot withdraw my funds due to text verification. Please assist. thanks.
Oct 21, 2020 03:23:16 AM by Goran V
Hi Joyce and Zaini,
Our team will reach out to you both via tickets and will assist you further with the code. Thank you.
Oct 21, 2020 03:18:07 AM by Zaini Z
Hi,
I can not access while going to my setting. I can not enter to my account setting due to asking for authenticator code. Can you please help to fix or reset to have an sms verification security code.
Thanks..
Zaini
Jan 5, 2021 02:22:53 PM by Toygar K
Hi Upwork team,
I can't receive the text message sent to my phone for account verification.
I currently do not live in the US but I have my sim card and all necessary documents to prove my identity.
Can you please help?
Thank you!
Jan 5, 2021 03:33:14 PM by Andrea G
Hi Toygar,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 30, 2021 10:24:12 PM Edited Jan 31, 2021 01:30:39 AM by Nikola S
My other account can't receive text messenger. Please contact to me via **Edited for Community Guidelines**. Please help me.
Jan 31, 2021 02:12:46 AM Edited Feb 19, 2021 04:11:15 PM by Nikola S
Hi Truyenn,
I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further.
Please know that freelancers aren’t allowed to have multiple accounts. We will assist you with the issue you are experiencing on your original account, and we'll help you with closing the one you created to reach out to us.
Thank you,
Nov 30, 2021 12:59:34 PM by Jane Xuan V
I am at the last step of editing my profile which is the verification of phone number.. And Im not receiving any texts with a code
Nov 30, 2021 02:02:34 PM by Bojan S
Thank you for reaching out to us, Jane Xuan.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 30, 2021 02:17:46 PM by Joseph G
I'm facing issues trying to verify my phone number. When I click "Send Code" on the profile creation page, I receive the following error: "Something went wrong. Please try again later."
Nov 30, 2021 02:59:52 PM by Bojan S
Hi Joseph,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Nov 30, 2021 03:06:26 PM by Joseph G
Hi Bojan,
I've tried clearing my cookies and cache with my usual browser, as well as using another browser (in which I also tried clearing cookies and cache,) but I'm still receiving the same error message.
Nov 30, 2021 04:48:58 PM by Joanne P
Hi Joseph,
I'm really sorry for the inconvenience. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jan 18, 2022 08:22:17 AM by Charlie N
I am trying verify my phone number, text wont send, getting error message. need help.
Jan 18, 2022 07:55:44 AM by Travis W
I'm on one of the final steps to account creation and I need to verify my phone number. When I click "send code" I just receive this error: "Something went wrong. Please try again later."
I've seen a few of these related questions but looks like it's something that I need help from Upwork on. Any suggestions?
Jan 18, 2022 08:56:31 AM by Andrea G
Hi Travis,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 20, 2022 11:04:04 PM by Travis W
Been several days at this point and I haven't heard anything. When can I expect to hear from someone?
Jan 21, 2022 12:53:55 AM by Pradeep H
Hi Travis,
I have followed up with the team and one of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you.
Pradeep
Jan 18, 2022 08:57:30 AM by Andrea G
Hi Charlie,
One of our agents will reach out to you via support ticket in order to assist you further.
May 24, 2022 03:55:37 PM by Arjay M
Hi N L,
I have checked your account and it looks like there's already a support ticket created with your concern. I highly suggest you communicate with our team through that ticket for updates and further assistance.
Jul 19, 2022 07:35:28 PM by Michelle C
I'm not receiving the text verification code to be a freelancer. Please help!
Jul 19, 2022 08:03:20 PM by Joanne P
Hi Michelle,
I've requested the assistance of our team. One of our agents will be in touch with you via a support ticket and help you get this fixed as soon as possible.
Jan 19, 2023 06:03:09 AM by Nataliia A
I have the same issue. Still haven't received a confirmation number via phone number.
Aug 30, 2020 08:51:28 PM by Adam H
I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.
Aug 30, 2020 10:32:07 PM by Luiggi R
Hi Adam,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 10, 2020 05:35:07 PM by Alexander B
Hey there.
Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?
Sep 10, 2020 07:12:29 PM by Joanne P
Hi Alexander,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 6, 2020 07:47:05 AM by Tanaka M
Hi Joanne,
I'm also facing the same problem. Can you help me out with this? Thanks!