Phone number already in use

[a2710568]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[449611d8]

Honest question. How do you reach the support team directly? I need to get my phone number situation fixed and forgot password emails do not work for my old account. I see no way to contact support.

[LuiggiR]

Hi Brent,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[10de1a6e]

Hello Andrea, I have the same issue how can I contact about this? Thanks 

[ArjayM]

Hi Vicky,

Arjay here, stepping in for Andrea. I've escalated your community post to a support ticket. One of our agents will contact you soon to here to assist you further with completing the phone verification process.

[63b0d62b]

I am experiencing this issue. Please reach out to me. 

[PradeepH]

Hello Henry,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[be68492b]

Hi

I am having the same issue! 

Thanks

[PradeepH]

Hi Nicholas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[be68492b]

Hi

I do apologise but for some reason my ticket has been deleted? Its saying my phone is already in use when i go to verify my account and i cant do any further work until this is solved - Please help!

Kind regards

[NikolaS]

Hi Nicholas, 

Could you please try accessing your ticket using this link? I see that thicket is still open and our team is looking into your report. 

[be68492b]

Ok, Please make support ticket as it isnt possible for us to do it.

[NikolaS]

Hi Nicholas,

When a ticket is created, you can view it from your Upwork account, and likewise, an email is sent to the email address you have on file. If you are unable to check the ticket, please check your email. If it's not in your inbox, kindly try checking your spam folder. Thank you.

[7b7dbde7]

Hello!

I need assistance in moving my phone number to my new account. I cannot access the email that my old account is paired to, so I am unable to close the account and move my phone number myself. Please assist with this. Thank you.

[6ffccdc5]

I need assistance with this issue

[f7e6520c]

I am having the same issue. Please help!

[e20f0ae6]

hi Andrea, can you please share steps to 'reach out support team directly'? i dont see any phone number or article with steps. When used the chat functionality from Contact Support page, the chatbot responds (not exacty quote unquote)- please go to community page OR go to Contact Support page - which i had already tried. Please fix your chatbot as well. Or gove some contact number to talk to someone directly

[0842a5b1]

I have the same issue where the phone number I want to use is already taken

[9d685585]

Hi Andrea, I need assistance with this as well. I created an account a while back and have the same phone number. I cannot apply to jobs now because it is requiring me to verify but it keeps saying the number is already in use. Please help!

[JoanneP]

Hi Frank,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[f48afaee]

How can I reach anyone on the support team directly??? I'm having the same issue and can't find any link to send a message to the support team.

[JoanneP]

Hi Kelly,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[c3f91bd6]

Same issue here. I can't add my phone number and the support chat bot is unhelpful.

[LuiggiR]

Hi Guillaume,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[anaptk]

I just added a Client profile to post a job, but can't verify my phone number. I am already registered as a freelancer and have an agency too, all of these 3 profiles (freelancer, agency, client) are combined under the same account.
I removed the said number from my agency profile, but the issue remains. I have no other number, and it's making my life difficult. Why can't Upwork link all accounts under the same profile?
1. Is it not allowed to have the same number as a freelancer and a client?
2. If you know any solutions, please let me know.

[NikolaS]

Hi Ana,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[94768ea3]

I am getting a notification saying my number is tied to another account but I do not have another account. Need help. Will not let me move forward to apply to jobs

[94768ea3]

I keep trying to message the chat but the bot keeps sending me articles and everyone says I need to reach out to support. How do I do any of this? This is not user friendly at all. Fellow UXers please fix this. 

[LuiggiR]

Hi Gerald,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[83a237cb]

Tell me where I can get help.  I went around and around with the stupid chat. Cannot find where to submit a ticket. I cannot apply for work until this is fixed.  Where do I go for actual help?

[7868290e]

Es mami can hlp you

[krishujoshi4077]

If you're seeing a message that your phone number is already in use on Upwork and you're unable to resolve it through the chat system, you'll need to contact customer support for further assistance. Here's what you can do to reach actual support:

1. Help Center: Go to Upwork's Help Center and look for articles related to your issue. At the end of these articles, there is often a contact link if your issue was not resolved.

2. Community Forums: Post your issue on the Upwork Community forums. Often, community moderators and other experienced freelancers can provide help or escalate the issue to someone who can help.

3. Social Media: Reach out to Upwork on their official social media channels like Twitter (@UpworkHelp). Companies often have social media teams that can provide support or direct you to the right place.

4. Direct Email or Form: Look for a direct email address or contact form for Upwork support. Depending on the design of the site at the time, they may have a contact form that bypasses the chatbot.

If the chat system isn't connecting you to a representative, ensure you communicate through your responses that you need human support. Sometimes certain keywords or phrases can trigger a transfer to a human agent.

[83a237cb]

NOTHING works!! This is the most horrible support created! I cannot verify my phone number because it says the number exists.  I've been trying for hours to find an email or get the chat to give me an article with NOTHING!! Get me the correct way to get assistance now

[ArjayM]

Hi Kasey,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification process.

[615d2de3]

Hi, I am also going round and round in circles with the chat bot, I have old accounts linked to my mobile numbers I can no longer access due to the emails + domains expiring. Can someone help me remove these old numbers? 

[ArjayM]

Hi Ali,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[cc21d3eb]

I am getting an issue when applying for freelancing jobs with a notification saying that my phone number is in use, when clearly, it's not. Can someone please help me solve this!! I can't get a hold of anyone. 

[alex_vinson]

I get the same error message when I try to set my number for MFA.

[JoanneP]

Hi Titus,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[dad07b78]

I am unable to post my job because of this, I don't remember creating an account before but I'd like to close the old account if possible because I don't have access to it anymore.  I'd like to use my phone number on my new account

[JoanneP]

Hi John,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.