Jun 21, 2017 10:10:18 AM by Angel A
I'm trying to close the Agency related to my profile and I keep getting the message:
I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.
Thanks !
Solved! Go to Solution.
Jun 21, 2017 11:27:06 AM by Valeria K
Hi Angel,
We closed your agency for you. Let us know if you have any further issues or questions.
Jan 8, 2021 01:34:57 AM by Arsalan A
There is same problem with me. Kindly close my agency profiles as well please please please.
Jan 8, 2021 02:36:10 AM by Goran V
Hi Arsalan,
Your agency profile is now closed, thank you.
Mar 15, 2021 12:35:28 PM by Hamzaa S
I made an agency, just to check how it works. It prompted me for membership, which i was not willing to get. So i decided to close my agency, but it said contact customer support and ddid not let me close it.
What's even worse is that i cannot use the connects i have (105) on my main account as well!
I am unable to send proposals from my freelancer account as now it only prompts me to buy the membership.
It has been over 8 hours since i've contacted customer support and i have not gotten any response yet.
If anyone has the solution to my problem, I would be highly thankful if he could help me.
Thanks in advance.
Mar 15, 2021 12:47:43 PM by Hamzaa S
Sep 15, 2020 02:59:16 PM by Dancun Chege M
Hello, i recently build an agency but now i cannot be able to close it, i want to close it and be left with my account profile only, anyone who can help
Sep 15, 2020 04:37:41 PM by Joanne P
Hi there,
As requested, your agency account has been closed.
Oct 8, 2020 02:00:24 AM by Junaid M
Hello I had built an agency but realised i dont need it. Now im unable to close the agency and my freelancer profile still has "associated with " written. I want it to be removed.
Closing an agency is not working. its still there.
Nov 4, 2020 06:56:20 AM Edited Nov 4, 2020 06:56:32 AM by Aleksandar D
Hi Junaid,
I went ahead and closed your agency. Let me know if you need further assistance.
Thank you.
Feb 6, 2021 01:08:58 PM by Abraham M
Hello, I recently opened an agency account and realised I don't need it anymore and I can't find a way to close it.
Feb 6, 2021 01:39:17 PM by Aleksandar D
Hi Abraham,
I went ahead and closed your agency. Let us know if you need further assistance.
Thank you.
Mar 3, 2022 01:42:59 PM by Faith U
Hi Aleksandar, I have the same issue, can you close my agency too?
Mar 11, 2022 11:03:15 PM by Pradeep H
Hi Olivia,
Thank you for your message. I checked and I see that your agency is already closed.
Thank you
Pradeep
Feb 14, 2022 09:30:46 AM by Bahati R
Hello, I also have the same problem. I opened an agency, but later realized that I was not ready to handle it. now, I get errors when I try to close it. Can you help close it for me? I followed all described steps, but couldn't close it.
Feb 14, 2022 10:57:25 AM by Bojan S
Hi Bahati,
It looks like your account has been closed. Feel free to reach back to us if you need any additional information.
Thank you!
Aug 12, 2021 12:10:54 AM by Xyrus Von M
Hello, I am also unable to close my agency, everytime I click on the close agency button, it onle tells me to contact customer service, thank you in advance.
Aug 12, 2021 12:18:16 AM by Goran V
Hi Xyrus,
Could you please update your status from exclusive to non exclusive so that our team can close your agency profile? Thank you.
Sep 19, 2020 09:47:53 AM by Hayk S
I want to close my agency, could you please organize a video call for step by step guidance, I tried many things, leaving members closing contracts, etc. Please help.
Sep 19, 2020 10:31:22 AM by Bojan S
Thank you for reaching out to us, Hayk.
We closed your agency account as per your request.
Sep 22, 2020 04:51:13 AM by Muhammad U
Hi. I tried to close my agency several times, but whenever i clock on 'Close my agency" in settings, a popup appears to re enter password. After entering the password and clicking continue, nothing happens.I really need to close this old agency.
Sep 22, 2020 05:19:41 AM by Goran V
Hi Muhammad,
Please withdraw/close your active proposals and our team will close your agency from our end, thank you.
Sep 22, 2020 06:37:33 AM by Goran V
hi Muhammad,
I see you were able to close your agency. If you have any further questions or need assistance, let me know. Thank you.
Sep 22, 2020 03:33:44 PM by Christopher R
Hey,
I wanted to close an agency that I created under the same email. It is not letting me close/delete; then I wanted to remove that agency from my profile view! Couldn't figure it out, thank you!
Sep 22, 2020 04:12:26 PM by Joanne P
Hi Christopher,
As requested, your agency account has been closed.
Sep 23, 2020 12:07:37 AM by Fahed A
I went through this document
https://support.upwork.com/hc/en-us/articles/360009524674-Close-an-Agency
and checked all the preparations needed and still nothing happens when I click on Close my Agency link.
Sep 23, 2020 12:48:15 AM by Aleksandar D
Hi Fahed,
Please change your status from exclusive to the non-exclusive member and try to close your agency one more time. If it still doesn't work and you changed the status, please let us know so that we can assist you further.
Thank you.
Sep 23, 2020 01:14:08 AM by Fahed A
Hi Aleksandar,
I can see that I'm an exclusive member but I'm not able to change it. Could you please send a document or screen shot on how to change it.
Thanks,
Fahed
Sep 23, 2020 01:51:14 AM by Aleksandar D
Hi Fahed,
To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot.
Thank you.
Sep 23, 2020 01:57:53 AM by Fahed A
Hi Aleksandar,
My status is changed to non-exclusive now but still nothing happens when I try to close my agency.
Regards,
Fahed
Sep 23, 2020 02:30:09 AM by Aleksandar D
Hi Fahed,
I went ahead and closed your agency. Let me know if you need further help with anything.
Thank you.
Sep 26, 2020 08:27:20 AM by Vinay K
i am unable to delete my agency account from long time please help
Sep 26, 2020 11:03:00 AM by NikolaS N
Hi Vinay,
I am sorry for the late response. I checked and it looks like you were able to close your agency profile. Please let us know if you need further assistance.
Sep 27, 2020 10:14:19 PM by Vinay K
Sep 27, 2020 11:09:40 PM by Aleksandar D
Hi Vinay,
You didn't add any image in your previous post. Could you please try to add the image again or let me know how can I help you?
Thank you.
Sep 30, 2020 05:42:19 AM by Vinay K