Unable to close Agency "Close all open proposals associated with the company" but I don't have any

[#1]

I'm trying to close the Agency related to my profile and I keep getting the message:

• Close all open proposals associated with the company

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

Thanks !

[#2]

Hello, I'm also trying to close my agency and keep getting the same error with the one above. Could I request it to be closed please? Thanks.

[#3]

Hello Lian,

Your agency account has been closed now as requested by you.

Thank you.

Pradeep

[#4]

Hi Pradeep H,

I have an issue to delete my agency account from Upwork.

I have reviewed all steps and tried to contact the support team but have not gotten any solutions.

I am getting JSON responses while deleting the agency.

**Edited for Community Guidelines**

Please help me to delete the agency account from my account.

Thank You

Navin Patel

[#5]

Hi,

I have an issue with closing my agency from my personal account. I have reviewed all articles and research but still have not gotten any solutions. When I click on the close agency button then I got a JSON response.

I have also checked active proposals and member types. But All are Good.

Please help to close my agency.

Thank You

Navin Patel

[#6]

I faced the error with agency profile 

Exception occurred Failed to parse ODS response: '{"request":"GET \/ods\/offer\/list_contractor\/13671712\/20.json","error":null,"error_code":0,"warning":null,"start_time":1634581621854,"elapsed":0,"no_cache":false,"result":{"data":{"0":{"rid":"17394542","client_user_ref":"2894527","client_org_ref":"1623467","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1631027342.82374","xtime":"1631632142","title":"Android Developer to join our Dev. team (long-term)","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_rate":"20","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","occupation_uid":"996364627857502209","ptc_data":[],"start_date":1630972800000,"start_date_epoch_ts":"1630972800","type":"hourly","version":"v1","weekly_limit":"40"},"is_visible_to_contractor":null,"job_posting_ref":"225505370","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"1":{"rid":"14537035","client_user_ref":"1918069","client_org_ref":"475127","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1606381326.00648","xtime":"1606986126","title":"Android Chat application fundamental issues fixing","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_rate":"20","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","occupation_uid":"996364627857502209","ptc_data":[],"start_date":1606348800000,"start_date_epoch_ts":"1606348800","type":"hourly","version":"v1","weekly_limit":"40"},"is_visible_to_contractor":null,"job_posting_ref":"221500647","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"2":{"rid":"8899696","client_user_ref":"1253382","client_org_ref":"710479","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1538560128.15368","xtime":"1539164928","title":"Android developer to fix an application issues","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"600","ptc_data":[],"related_jobcategory":null,"start_date":1538524800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"214353289","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"3":{"rid":"8891376","client_user_ref":"333931","client_org_ref":"184008","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1538474993.71252","xtime":"1539079793","title":"Ad integration for Android open source project","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10","ptc_data":[],"related_jobcategory":null,"start_date":1538438400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"214320949","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"4":{"rid":"8443145","client_user_ref":"1218991","client_org_ref":"655374","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1532509353.17762","xtime":"1533114153","title":"Vietnam! Need tester of mobile service","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":null,"charge_rate":"5.00","charge_weekly_stipend_amount":null,"manual_time_allowed":"1","ptc_data":[],"related_jobcategory":null,"start_date":1532476800000,"type":"hourly","version":"v1","weekly_limit":null},"is_visible_to_contractor":null,"job_posting_ref":"211547908","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"5":{"rid":"8117663","client_user_ref":"1954241","client_org_ref":"1102385","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1528083786.26323","xtime":"1528688586","title":"FIX problems after rename package for app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10","ptc_data":[],"related_jobcategory":null,"start_date":1528070400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"213363873","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"6":{"rid":"7707866","client_user_ref":"1693464","client_org_ref":"950077","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1522768102.57531","xtime":"1523372902","title":"Integrate code into my current Android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"20","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1522713600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212847026","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"7":{"rid":"7644391","client_user_ref":"1693464","client_org_ref":"950077","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521890981.59995","xtime":"1522495781","title":"NEW UPWORKERS-- Implement IAP in the next hour","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"15","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1521849600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212757384","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"8":{"rid":"7613547","client_user_ref":"1587659","client_org_ref":"655374","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521555834.18849","xtime":"1522160634","title":"Vietnam! Need tester of mobile service","type":"hourly","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057031","charge_rate":"5.00","charge_weekly_stipend_amount":null,"manual_time_allowed":"0","ptc_data":[],"related_jobcategory":null,"start_date":1521504000000,"type":"hourly","version":"v1","weekly_limit":null},"is_visible_to_contractor":null,"job_posting_ref":"211547908","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"9":{"rid":"7574077","client_user_ref":"19513","client_org_ref":"15910","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1521040497.01735","xtime":"1521645297","title":"Fix payment library in android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"25.0","ptc_data":[],"related_jobcategory":null,"start_date":1520985600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212629985","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"10":{"rid":"7556198","client_user_ref":"1720678","client_org_ref":"964791","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1520866201.59134","xtime":"1521471001","title":"[Easy Task] Vietnam candidates wanted: Checking the news genre of a Smartphone News App (Android)","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"13","ptc_data":[],"related_jobcategory":null,"start_date":1520812800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212649929","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"11":{"rid":"7426639","client_user_ref":"1323890","client_org_ref":"749885","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1519238104.19596","xtime":"1519842904","title":"flow chart for four java code parts","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282584862733","charge_amount":"15","ptc_data":[],"related_jobcategory":null,"start_date":1519171200000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212469608","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"12":{"rid":"7236790","client_user_ref":"1030073","client_org_ref":"589599","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1516852825.53549","xtime":"1517457625","title":"Embed youtube streaming in android app","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"10.0","ptc_data":[],"related_jobcategory":null,"start_date":1516838400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"212241592","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"13":{"rid":"6933561","client_user_ref":"834675","client_org_ref":"471455","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1512358395.56578","xtime":"1512963195","title":"Update Android app new ADMOB SDK remove Appodeal SDK (63 Apps)","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"150.0","ptc_data":[],"related_jobcategory":null,"start_date":1512345600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211844265","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"14":{"rid":"6770617","client_user_ref":"1674781","client_org_ref":"939452","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1510122961.77233","xtime":"1510727762","title":"Google Map Distance Calculation and Drawing polyline on user movement","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"40","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1510099200000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211655842","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"15":{"rid":"6679736","client_user_ref":"533838","client_org_ref":"295999","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508944351.10211","xtime":"1509549151","title":"Android Stream RTSP links","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"15","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508889600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211547275","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"16":{"rid":"6675354","client_user_ref":"256000","client_org_ref":"138360","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508895961.0366","xtime":"1509500761","title":"private project t","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":null,"charge_amount":"200.00","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508889600000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211544620","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"17":{"rid":"6628016","client_user_ref":"673080","client_org_ref":"463451","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508303120.79047","xtime":"1508907921","title":"Pinch zoom pan in scrollView android","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"30","do_not_reject_candidates":1,"ptc_data":[],"related_jobcategory":null,"start_date":1508284800000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211486814","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"18":{"rid":"6618868","client_user_ref":"1674781","client_org_ref":"939452","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1508208324.35994","xtime":"1508813124","title":"Google Map Polygon Sample","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"50","ptc_data":[],"related_jobcategory":null,"start_date":1508198400000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211461097","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"19":{"rid":"6546426","client_user_ref":"1657616","client_org_ref":"929727","contractor_user_ref":"1583483","contractor_org_ref":null,"ctime":"1507262285.45507","xtime":"1507867085","title":"Mobile App installation and Mod","type":"fixed-price","last_event_state":"accepted","terms_data":{"category_uid":"531770282589057024","charge_amount":"150","ptc_data":[],"related_jobcategory":null,"start_date":1507248000000,"suppress_emails":0,"type":"fixed-price","version":"v2"},"is_visible_to_contractor":"1","job_posting_ref":"211382106","real_client_user_ref":"13671712","real_contractor_user_ref":"13671712"},"_mc":1},"total":22}}

[#7]

The above is the error log when I am trying to close my agency.

[#8]

Hi Tien,

Your agency account has been closed as per your request. 

Thank you! 

[#9]

Hi,

I have an issue to delete my agency account from Upwork.

I have reviewed all steps and tried to contact the support team but have not gotten any solutions.

I am getting JSON responses while deleting the agency.

Please help me to delete the agency account from my account.

Thank You

Navin Patel

[#10]

Hi Navin,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#11]

Hi, I tried to close my agency account, but I am getting a weird error.
I searched for it, and found that I need to tell it here, and then the Support team will close my agency, so kindly close my agency profile.
Note: Only the agency profile needs to be removed, not my freelancer account.

Thanks.

[#12]

Hi Muhammad,

I'm sorry to hear you're having trouble closing your agency. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#13]

I want to close my Upwork agency but i can't.

[#14]

Hi Sumon,

Thank you for reaching out to us. I checked and it looks like your agency account is already closed. Could you please confirm if you need our further assistance? 

[#15]

Hi i am getting this bug during closing agency settings

[#16]

Hi Abdul,

I checked your account and I can see that our team has already assisted you with closing your agency. If further help is needed, let me know. Thank you.

[#17]

Hi there, I'm unable to close my agency account. Whenever I tried to close the agency account, it says "Close all open proposals associated with the company" but I have no open proposals open. Can anyone help me with this issues please?

Best.

[#18]

Hi Muhammad,

I checked and it seems that you already created a support ticket regarding your request. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#19]

Hi Upwork Team!

I want to close my agency, I completed all the necessary steps from the instruction to do that, but when I click on Close My Agency button, there is some error notification all the time at the confirmation popup.

Thanks for your help!

[#20]

Hi Tatiana,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#21]

Hi team i see that i canot close my agency please help.

Regards

Karim

[#22]

Hi Karim,

Your agency account has been closed.

Thank you for your patience! 

[#23]

Hello everyone, I hope you're doing good.

Recently I opened an agency account on UpWork, but now I want to close it. When I'm trying to do so, I'm getting strange with lots of code. See image:

I can't understand what it is.

Since the agency is new, there are no contracts, proposals or team members. 

PLEASE HELP ME TO CLOSE MY AGENCY.

[#24]

Hi Vipin,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#25]

Hi Sir,

I am facing the same issue. 

Thank you 

[#26]

Hi Parth,

Please change your status from exclusive member to non exclusive member under your agency, so that our team can close your agency profile. Thank you.