Need to contact support to verify my credit card but it doesn't give an option to contact support

[#1]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

[#2]

Is there someone that can help me with the same issue? Thanks.

[#3]

Hi Sherman,

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

Thanks!

[#4]

I want to verify my credit card, but it doesen't seem possible. I don't see the Verify Now link.
It was there yesterday, but I failed to verify(such an idiot). What am I supposed to do?

Thanks in advance.

[#5]

Hi Michail,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#6]

Hi Upworker

I am confused I want to hire freelancer but when I click hire is always like this
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#7]

Hi Sara,

Thanks for reaching out to us. Please check with your bank for more information on why the charge is getting declined and make sure that you have enough funds on the card.

Regarding your PayPal, please try again using an alternative payment method from your PayPal wallet. You may want to consider contacting PayPal support for more information on this.

Thank you.

[#8]

Whats happening you refuse my TIDE BANK card and claimed it was a gift card???????

I don't have all day to sort your problems out get someone to call me on +44 207 112 5158

[#9]

Hi Douglas,

I`m sorry for the inconvenience this has caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.

[#10]

hi
IM having a problem with my upwork account regarding paying the freelancer
I've been using this website for the past 4 years and never facing any problem with the payment method but out of a sudden when I was about to pay the freelancer the payment got rejected and I tried to solve the problem by rewrite the bank account informations and same problem happened
What should I do ?

[#11]

Hi Aymen,

I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[#12]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

[#13]

Hi Nikki,

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

Thank you.

[#14]

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

[#15]

Hi Mattt,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#16]

A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?

[#17]

Hi Mercy,

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.

[#18]

I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error 

[#19]

Hi Diana,

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.

[#20]

This is just ridiculous!! According to your own website I need to reach out to UPWORK to get somebody to assist with verifying the payments made to my card to continue to verify billing methods but cannot find any way possible to contact support!!!

[#21]

Hi Rod,

I`m sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#22]

Hello I am contacting you about my card I cannot validate it Can you help me please
I passed the 3 attempts

[#23]

Hi Mero,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#24]

I have the same issue. 2 payments total $10 were withdraw and returned to my card, but it is still not verified

[#25]

Hi Jonathan,

One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.

Thank you.

[#26]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.