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Re: you refused payment

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1771 of 1,937

Hi Douglas,

 

I`m sorry for the inconvenience this has caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.


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e1823fc2
Active Member
Aymen F Member Since: Oct 9, 2020
1772 of 1,937
hi
IM having a problem with my upwork account regarding paying the freelancer
I've been using this website for the past 4 years and never facing any problem with the payment method but out of a sudden when I was about to pay the freelancer the payment got rejected and I tried to solve the problem by rewrite the bank account informations and same problem happened
What should I do ?
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1773 of 1,937

Hi Aymen,

 

I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 
Thanks!
~Andrea
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e7edd82e
Active Member
Nikki B Member Since: Oct 12, 2020
1774 of 1,937

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1775 of 1,937

Hi Nikki,

 

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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63f43dc2
Active Member
Mattt L Member Since: Oct 12, 2020
1776 of 1,937

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1777 of 1,937

Hi Mattt,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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keinomercy
Active Member
Mercy K Member Since: Feb 25, 2020
1778 of 1,937
A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1779 of 1,937

Hi Mercy,

 

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.


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c39621ac
Active Member
Diana F Member Since: Oct 14, 2020
1780 of 1,937

I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error 

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