Aug 11, 2018 02:26:23 PM by Daniel B
While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site.
Solved! Go to Solution.
Aug 11, 2018 02:44:16 PM by Bojan S
Hi Daniel,
I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!
Aug 11, 2018 02:44:16 PM by Bojan S
Hi Daniel,
I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!
May 21, 2019 10:49:59 PM by Eureka P
Hello,
I too have the same problem. Unfortunately, I cannot send you the PM as my account has been accidentally closed. Is it possible that I send you the details through email, so you can reactivate my account?
May 21, 2019 10:57:03 PM by Avery O
Hi Eureka,
I'll go ahead and send you a private message so that you can share with me the details of your old account.
Sep 22, 2020 11:29:16 AM by Andrea G
Hi Lankawe,
Could you please confirm if you need this account you're posting from closed? If so, you can check this help article on how to close your account.
Aug 17, 2022 03:16:47 PM by Muhammad U
I closed my upwork account. Now I want to reopen it. please help.
Aug 17, 2022 04:35:33 PM by Arjay M
Hi Muhammad,
Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of our TOS. Could you please reach out to me via PM (click on my name) with more details about the account you wish to reopen? Looking forward to your response.
Feb 22, 2021 09:21:16 PM Edited Feb 22, 2021 10:43:11 PM by Joanne P
I have an initial upwork account as well and I wasn't able to log in for months. My email for that account is
**Edited for community guidelines**Whenever I log in it asks me a code that is sent to my mobile but I don't receive any. Please help.
Feb 22, 2021 10:44:31 PM by Joanne P
Hi Jay,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Nov 2, 2021 04:38:03 PM by Sara W
I am having this same issue. I want to reactivate my old account. I closed it temorarily. I created a new account with another email to be able to send this message. Are you able to help?
Nov 2, 2021 07:04:37 PM by Joanne P
Hi Sara,
I'd be happy to assist you. Please send me a PM with your account details so I can check.
Aug 11, 2022 02:15:13 AM by Enobong E
Hello,
I mistakenly closed both my freelancer and client accounts while trying to close only the client account. I thought the action would close only the client account since the questions I was asked for reasons why I wanted to close the account where related only to a client account. Now I cannot login to my freelancer account anymore. I just created this account as an ad hoc one to be able to contact Upwork support.
Is there a way to get back my freelancer account, please?
Aug 11, 2022 04:12:15 AM by Pradeep H
Hi Enobong,
Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for the closed account?
Thank you,
Pradeep
Apr 24, 2021 12:59:43 PM by Aiman D
Hello, how are you?
i have the same problem, deactivated my account, and now i want to reactivate it.. Please advice.
Thanks,
Apr 24, 2021 03:35:44 PM by Luiggi R
Hi Aiman,
I'm sorry to hear you're having trouble with this. Can you please click on my name and send me a PM with the username and registered email address of the account you're referring to?
Thank you.
Apr 24, 2021 05:39:09 PM Edited Apr 24, 2021 07:09:11 PM by Pradeep H
Hi, how are you?
My old account is on **Edited for Community Guidelines**
Username **Edited for Community Guidelines**
Thanks,
Apr 24, 2021 07:08:15 PM Edited Apr 24, 2021 07:16:48 PM by Pradeep H
Hello Aiman,
I'm pleased to inform you that your account has been restored now. You will need to close this account immediately to avoid further account interruption as creating multiple accounts is not allowed as per Upwork TOS.
Thank you.
Pradeep H.
Aug 11, 2022 02:16:34 AM by Enobong E
Hello,
I mistakenly closed both my freelancer and client accounts while trying to close only the client account. I thought the action would close only the client account since the questions I was asked for reasons why I wanted to close the account where related only to a client account. Now I cannot login to my freelancer account anymore. I just created this account as an ad hoc one to be able to contact Upwork support.
Is there a way to get back my freelancer account, please? I'll give all the details you might need for the reactivation.
Sep 16, 2022 09:55:22 PM Edited Sep 16, 2022 09:56:19 PM by Minahil B
Hey Avery O,
I'm facing the same issue can u help me too?
I'll be sharing my email and username in PM.
Kindly check it and solve my issue.
Thank you!
Jan 31, 2024 11:32:19 PM by Caleb B
Hello, Ms. Avery. My name is Caleb, I have a friend, Silver, whose account has been recently closed. She recently became top-rated and the account was locked not long after that. The only mail she got was from support, telling her thanks for reaching out to them and how her experience was, but she did not reach out to them.
She had a chat with the bot and sent in some details but nothing has been said or done. What can she do, please?
Feb 1, 2024 03:00:46 AM by Pradeep H
Hi Caleb,
I am sorry to hear about your friend's account. For confidentiality purposes, I am unable to discuss other users account with you. Please request your friend to contact us directly so that we can check and assist your friend directly.
- Pradeep
Feb 1, 2024 07:22:42 AM by Caleb B
Thank you so much for your response! As her account has been closed, there is no way she can reach out to you directly. How can she go about this, please? Should she create another account?
Feb 1, 2024 09:12:54 AM by Luiggi R
Aug 14, 2019 11:05:36 PM by Sheridan H
Hi Bojan,
Will you please help me reactivate my account? I accidentally closed it and had a message I needed to reply to. I created this secondary account to access the Help Center.
Thank you,
Sheridan
Aug 14, 2019 11:30:45 PM by Goran V
Hi Sheridan,
Our team will reach out to you via ticket as soon as possible and assist you further with your account. Once your account is reopened you will need to close this one, thank you.
Aug 16, 2019 10:52:34 AM by Sheridan H
Hello,
My previous account has not yet been restored. I was contacted by a member of the Support Team and provided the email linked to my previous account, but I have not received any contact since then. I emailed the Support Team member twice to check the status of my ticket, but have not received a response. I have an invite I need to respond to, so will someone please help me restore my account?
Thank you,
Sheridan
Aug 16, 2019 11:43:15 AM by Bojan S
Hi Sheridan,
Your old account is restored now. Please close your new account in order not to violate Upwork's ToS.
Thank you.
Aug 23, 2020 10:40:39 PM by Christian G
Aug 23, 2020 11:17:22 PM by Goran V
Hi Christian,
Our team will reach out to you via ticket as well and will assist you further, thank you.
Sep 2, 2019 01:28:20 AM by Alejandro G
Hi,
I need to change my account's name registered, I opened the account with my partner, and he is not part of the company anymore. I need to change the name in order to be able to verify the account.
I've requested the name change several times but it does not accept the name change.
¿What other ways can I change the name?
Thanks
Dec 9, 2019 11:38:43 AM Edited Dec 9, 2019 11:54:53 AM by Bojan S
I've closed my account accidently. my email is **Edited for community guidelines**. Please assist in recovering my account.
Dec 9, 2019 12:00:05 PM by Bojan S
Hi Ali,
Your account was successfully restored as per your request. Please close your new account in order not to violate Upwork's ToS!
Thank you for reaching out to us!
Dec 25, 2020 08:18:28 AM Edited Dec 25, 2020 08:44:57 AM by Bojan S
Hello,
Hope all is well. I need to reactivate my closed account. My username is **Edited for community guidelines**. Can you please help me to reactivate my account.
Thanks,
Best regards,
Hansa
Dec 25, 2020 08:46:04 AM by Bojan S
Hi Hansa,
Since the old account's email address is the same as the email address from this account that you are posting from, we can't reopen it. Please change the email address associated with this account so that I can reinstate the old account as requested.
Thank you!
May 18, 2020 03:57:44 PM by Nicca G
My Account was closed too, so i created another account using same email to be able to have access to get help!
May 18, 2020 05:42:43 PM by Joanne P
Hi Nicca,
Could you please send me a PM with your account details so I can check this for you? You can click on my name to send me a PM. Thank you.
Dec 6, 2020 06:49:04 AM by Md Jahangir A
While trying to close only the freelance account, I have apparently closed the whole account and can't log in again. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent," I just get redirected to the "help center" site.