May 19, 2020 04:11:59 AM by Monali S
Hey Upwork,
Today, Upwork deductated for Membership Plan Renewal Charges but I don't want to countinue with updated plan so I want to cancel plus plan and refund for same.
Thanks,
Monali
Sep 19, 2019 01:54:42 PM by Kenneth S
I would like to speak to someone about my Upwork memebership and a possible refund
Sep 19, 2019 03:02:23 PM by Bojan S
Thank you for reaching out to us, Kenneth.
One of our team members will reach out to you directly via support ticket to assist you with your request.
May 14, 2020 01:25:28 PM by Haley B
I would like to get a refund for the Upwork Plus membership charge that I didn't opt into
May 14, 2020 02:48:25 PM by Bojan S
Hi Haley,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Mar 29, 2022 07:44:43 PM by Sabina S
I would like to get a refund to the Freelancer plus subscription charge that I did not have access to.
Mar 29, 2022 10:00:58 PM by Joanne P
Hi Sabina,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 24, 2020 01:04:57 PM by Kyle T
Feb 24, 2020 01:31:38 PM by Bojan S
Hi Kyle,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 4, 2020 07:13:17 AM by Eugina P
Hello,
How do I request a refund for upwork Plus membership. I did not subscribe to the membership, and i did not receive any notification from upwork that they will be deducting the fee from my card. Would appreciate if someone may advice on how to request for the refund.
Thank you.
Jan 4, 2020 07:31:43 AM by Aleksandar D
Hi Eugina,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Mar 23, 2020 03:28:49 PM by Aleksandra A
Hi, I just upgraded my profile to a Freelancer plus because I understood that with that membership I can hide my past earnings completely, even when I apply for a job or get invited to a job and ufortunately that was not the case. I would like to know is it possible to get a refund for membership fee $14.99? 🙂
Thanks,
Aleksandra
Mar 23, 2020 09:16:43 PM by Avery O
Hi Aleksandra,
To be able to hide your earnings, you can follow the steps below:
This setting hides historical earnings on your profile. Your earnings will still be visible when you submit proposals or accept invitations to interview. Please know that refunding the fee on a Freelancer Plus plan is approved on a case-to-case basis. If you would still like to check if the team can refund your membership fee upgrade, let me know so that I can look into this further.
Mar 24, 2020 12:45:25 AM by Aleksandra A
Hi Avery,
Thank you so much for your response. Yes, I would still like a refund. My profile is private meaning that only clients or potential clients can see my historical earnings and I upgraded my profile thinking that I would be able to hide my earnings from them because no one else can't see it anyway, and if I can't hide it from them, in a way, I'm not getting anything from upgraded membership. I really felt that this membership feature was presented like freelancer can hide their earnings from everybody and always and unfortunately that was not the case and I found out that after I paid. I'm sorry to say this but I feel like this was misleading. 😕
I would really apreciate if you could help me with this.
Thanks,
Aleksandra
Mar 24, 2020 12:58:24 AM by Goran V
Hi Aleksandra,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership fee. Thank you.
Mar 26, 2020 01:34:58 PM by Aleksandra A
Hi Goran,
Thank you, but no one has contacted me yet. It's not urgent ofcourse I just wanted to make sure you didn't forget about me 🙂
Thanks,
Aleksandra
Mar 26, 2020 02:49:16 PM by Bojan S
I apologize for the delay in receiving an update, Aleksandra.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
May 23, 2020 11:24:17 AM by Edoardo N
Same for me, UpWork charged me the membership plan but i don't want that, I want the refound (50$). I haven't set anywhere that i wanted to pay for the membership. Please contact me and refund me
May 23, 2020 02:01:37 PM by Joanne P
Hi Edoardo,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 23, 2020 01:46:34 PM by Joanne P
Hi Hafiz Shayan,
I checked your account, and it looks like you withdrew your funds via local bank transfer. Local bank transfers may take up to 5 business days before it is reflected in your account. You can check your transaction history to view the transaction. If you do not see the funds in your account after 8 business days, kindly let us know so we can initiate a trace for you. Thank you!
May 23, 2020 03:08:21 PM by Joanne P
Hi Adam,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 28, 2020 03:29:15 AM by Kudret B
Hi Joanne,
Same issue here. Autmoatically subscribed to a plan I never requested.
Can I please speak to somebody about this?
May 28, 2020 03:40:43 AM by Goran V
Hi Kudret,
Our team will reach out to you via ticket as well and will assist you further. Thank you.
Aug 5, 2020 03:19:45 AM by Anna N
Aug 5, 2020 04:38:30 AM by Goran V
Hi Anna,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Sep 18, 2020 05:05:29 AM by Luiz W
I would like to get a refund for the Upwork Plus membership charge that I didn't opt into
Sep 18, 2020 05:27:42 AM by Goran V
Hi Luiz,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Oct 1, 2020 09:39:15 AM by Simon S
I also did not subscribe to Upwork Plus! Please refund immediately!
Oct 1, 2020 10:46:10 AM by Andrea G
Hi Simon,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 16, 2020 11:15:06 PM by Jay O
The same thing happened to me. They renew my monthly subscription without my grant. This is very ridiculous I want my money back.
Nov 17, 2020 12:03:10 AM by Goran V
Hi Jay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Dec 22, 2020 10:30:11 AM by Beatrijs V
Dec 22, 2020 11:41:33 AM by Bojan S
Thank you for reaching out to us, Beatrijs.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jan 2, 2021 03:22:32 AM by Frederik R
Feb 2, 2021 08:40:19 PM Edited Feb 2, 2021 10:22:50 PM by Joanne P
I have a freelancer and client account under the email**Edited for community guidelines**. I don’t have a membership but have been getting charged about $50 every month since last November. I have also not used your platform since then. Please refund/advise.
Feb 2, 2021 10:24:58 PM by Joanne P
Hi Robert,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 9, 2021 08:15:25 PM by Ricky M
Hi I would also like a refund. Thanks, in advanced, for your assistance.
Feb 9, 2021 10:01:23 PM by Joanne P
Hi Ricky,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Dec 22, 2020 10:28:49 AM by Beatrijs V