May 19, 2020 04:11:59 AM by Monali S
Hey Upwork,
Today, Upwork deductated for Membership Plan Renewal Charges but I don't want to countinue with updated plan so I want to cancel plus plan and refund for same.
Thanks,
Monali
Jun 28, 2020 03:02:52 AM by Billy G
I would like to refund for upwork Plus membership. I did not subscribe to the membership, and i did not receive any notification from upwork that i was going to be charged for this. Would like to know how I can get a refund for the fee I was charged. As I will not be using Upwork Plus
Jun 28, 2020 03:16:17 AM by Aleksandar D
Hi Billy,
I checked and it seems that you already created a support ticket for the membership refund. I followed up with the team handling your case and you can expect an update on the ticket very soon.
Thank you.
Jul 4, 2020 03:22:51 AM by Ruby Z
Dear Upwork,
I just saw that I was charged for the Plus membership while I thought it was canceled? since I have not really used the platform and anything for the last few weeks.
I have disabled the Plus membership for good this time, so can you please reverse the transaction and refund me? It's only been a couple of minutes and I am not planning to use the plus resources at this time.
Thank you.
Best
Jul 4, 2020 04:28:39 AM by Aleksandar D
Hi Ruby,
One of our team members will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Jul 23, 2020 11:30:45 AM Edited Jul 23, 2020 11:31:12 AM by Emmanuel M
I have the same issue, Upwork charged me without consent or knowledge, please add a ticket for me too. This is not ok
Jul 23, 2020 12:23:30 PM by Bojan S
Hi Emmanuel,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Sep 6, 2020 08:55:18 AM by Adam H
Hi Folks,
I received a bill for a subscription renewal. I did not know my account would auto-renew. I am not using the service. Please refund my account.
Regards,
Adam
Sep 8, 2020 12:56:47 PM by Bojan S
Hi Adam,
I apologize for the late response. It looks like our support team already addressed your request and assisted you via a support ticket. Feel free to reach back to us if you need any further assistance.
Oct 22, 2020 06:12:34 AM by Aleksandar D
Hi Andrii,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 22, 2020 11:02:45 PM by Ivy W
Hi upwork,
Yesterday, there was no news that the monthly fee of US $49.99 was deducted from my account.
I don't need a plus member, just a basic member. Please return the money to the original account.
Best,
Ivy
Nov 22, 2020 11:20:20 PM by Aleksandar D
Hi Ivy,
One of our team members will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Jan 16, 2021 04:02:50 AM by Agnieszka M
Hello, I have been charged automatically for the plus account 49.99$ which I didn’t know about at all, besides I paid an extra fee already when I hired the freelancer. Please refund!!
Jan 16, 2021 05:09:45 AM by Nikola S
Hi Agnieszka,
Thank you for reaching out to us. I checked and it seems that one of our agents already followed up with you on your support ticket. Feel free to check your ticket for more information.
May 17, 2020 01:46:08 AM by Kardan C
We recently joined Upwork and were charged to be a member of Upwork Plus when we signed up for Upwork Basic.
How did i arrange a refund for the these monthly fee's?
May 17, 2020 01:55:23 AM by Aleksandar D
Hi Kardan,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 14, 2020 04:49:14 PM by Carl K
Ive just been charged to upgrade to Upwork Plus. Without my permission. Why was this done? We did not sign for this nor did we approve or ask for it. This has to be an Illegal transaction.
I EXPECT UPWORK TO REFUND OUR MONEY IMMEDIATELY.
May 14, 2020 05:47:46 PM by Arsalaan D
May 14, 2020 05:45:26 PM by Arsalaan D
May 14, 2020 10:48:02 PM by Joanne P
Hi Arsalaan,
I've shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!
Dec 21, 2020 10:00:28 AM Edited Dec 21, 2020 11:05:53 AM by Bojan S
same thing happend to me.
my account was upgraded without my consent. before i report it to my bank, please return my money.
thanks.
Alex mekonen
**Edited for community guidelines**
Dec 21, 2020 11:06:20 AM by Bojan S
Hi Alex,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
May 14, 2020 10:46:39 PM by Joanne P
Hi Carl,
I checked your account, and it looks like one of our team members is already assisting you regarding this issue. The agent will update your ticket, providing further assistance. Thank you!
May 15, 2020 07:24:05 AM Edited Aug 10, 2020 05:10:58 AM by Goran V
I got a response from Freelancer followed immediately by a refund **Edited for Community Guidelines**. The response stated that even though the case was closed in favor of them, they refunded the money as a courtesy.
May 15, 2020 08:32:24 AM by Aleksandar D
Hi Kareem,
I checked your account but couldn't find any request for a refund. Are you referring to another account? If so, could you please send me a private message with the Upwork username or registered email address of the other account so that I can check and assist you further?
Thank you.
Aug 10, 2020 04:56:16 AM by Rob O
Same thing happened to me. I did not sign up for Upwork Plus and it just charged my credit card. Illegal. I will pursue to secure a refund.
Aug 10, 2020 05:11:59 AM by Goran V
Hi Rob,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Sep 2, 2020 09:05:04 AM by David G
Hello,
the same issue happened to me yesterday, I got charged 49,99 and my account changed to upwork plus, even though I never signed up for it, nor do I need this membership. Please refund immediately!
David
Sep 2, 2020 11:08:46 AM by Andrea G
Hi David,
I'm sorry for any inconvenience this has caused you. One of our team members will reach out to you via support ticket to assist you.
Thanks!
Feb 2, 2021 10:13:03 AM by Anika K
Feb 2, 2021 11:13:50 AM by Andrea G
Hi Anika,
I checked and it looks like you were able to submit a support ticket with our team. Please allow some time for them to review and they will update you directly via ticket to assist you further with your request.
Thanks!
Feb 28, 2021 06:10:00 PM by Yoki G
I'm automatically been subscribed to upwork plus, and have been charged for USD 49.99. But I did not need upwork plus, basic is already good for me. Is there any way to request for a refund as I'm not really active on upwork?
Thank you.
Feb 28, 2021 07:40:58 PM by Avery O
Hi Yoki,
I'll be happy to forward your concern to our Customer Support Team. They will reach out to you through an email and assist you further with your request.
May 20, 2020 05:03:45 AM by Zach H
May 20, 2020 05:41:44 AM by Goran V
Hi Zach,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership charge. Thank you.
May 22, 2020 02:49:09 AM by Miriam R
Hi there!
My account was upgraded to Upwork Plus without me realizing it. I don't need Upwork Plus - the Basic plan covers everything I use Upwork for - I've only had it for 6 days and I already switched back to the Basic membership. Is there any way that I can a refund (or at least a prorated refund) for the membership fee?
Thank you,
Miriam
May 22, 2020 02:51:28 AM by Goran V
Hi Miriam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the charge for our Plus plan. Thank you.
Sep 1, 2019 11:34:48 PM Edited Sep 1, 2019 11:35:15 PM by Dina A
Hi! Recently I firtsly was charged with a membership fee. I guess I was signed for it for mistake. Is it possiple to request a refund? Thanks a lot for the help.
Sep 1, 2019 11:42:50 PM by Goran V
Hi Dina,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.