That should not be the case, can you send a screenshot from your end. On my end i have the 4 options that i mentioned below. It might be an error we had a while back, i will have one of our team members have a closer look on this.
If you want to open a ticket now send me the details in a PM and I will open it for you.
I checked, and it looks like the payment method has been declined. Please reach out to your issuing bank so that they can assist you with the specific decline error.
I checked your account but couldn't find any payment method or recent transactions. Are you referring to another account? Could you please send us more information about your concern?
Thanks for providing information about the account. We have to remove the email address from the public post, but rest assured we were able to locate the account.
We checked and unfortunately it looks like the transaction is being rejected. Could you please try using a different payment method to complete the transaction?
We'll have one of our agents reach out to you directly to provide more information and assistance. You should receive an email notification about a support request being filed.