Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Jack,

Thank you for reaching out to us. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#3]

I am having a similar issue and have posted about this. The name on my government issued ID does not match the account name because on the government issued ID, my legal name was abbreviated since it was too long to fit. Can someone help me with this please?

[#4]

Hello,

I have a problem with the verified name Upwork has for me not matching the name on my payment account. This is an issue because on my driver's license, they could not fit my whole name and so abbreviated my name to "M" since my full first name is "Maria Diorella" with middle initial "V" and I normally go by "Diorella". Can someone please help me with this, preferably someone from Upwork customer service? It is extremely frustrating that they don't have a number I can call to directly resolve this.

[#5]

Hi Diorella,

In general, the name on the payment method needs to match the verified name on file. I see you have reached out to our support team for assistance with that and they will update you as soon as possible.

Thank you!

[#6]

Hello! I wanted to add a payment method. However, my Paypal account name is written in Cyrillic and approved by Paypal, so I cannot use latin names. On the other hand, Upwork does not recognize Cyrillic names, so I simply cannot make the account name in Paypal and Upwork the same. What should I do to solve this problem? Please help!

[#7]

Hi Artur,

Please allow up to 72 hours for the review on your new payment method to be completed. Thank you.

[#8]

Hi! Can you help me? 

I set up for Direct Bank payment method but I cannot get my earnings. This is what appears.

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information

I visited the FAQ page and no solution was given. It only said someone will reach out but nobody did. My bank account name is the same as my name here on Upwork, yet it said it did not match. Why? 

[#9]

Hi Krizza,

Please allow 48 hours for the name mismatch on your account to be reviewed.

[#10]

Hello Goran,

i have change my bank details and  it has been week but stll it show Payment method verification in progress. 

[#11]

Hi Vaibhav,

Thank you for reaching out to us. I shared your concern with our team and your name mismatch is now approved. Let us know if you need further assistance. 

[#12]

Hello.

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because my name is Tuğçe but there are no the letter ''ğ'' and ''ç'' in english. However my name in upwork account is Tugce Macit. How can i fix this?

[#13]

Hi Tuğçe,

Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[#14]

Hi!

I've just accepted a freelance offer and created my profile. I've used my business bank account which results in a name mismatch for which I need to request a manual review. Could you please review my details? Please let me know if you need more information.

Also, the support pages do not link towards a form for this resulting in this public forum post. Would be benifical for all if you could request a manual review with a single button next to the warning and fill in the specific details needed for the review. Would be awesome for future Upworkers if you could change this.

Thanks!
Broos

[#15]

Hi Broos,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#16]

I have a similar situation and need manual review. Thanks!

[#17]

Hi Aaron,

One of our team members will reach out to you via ticket and assist you further with your name change request. Thank you.

[#18]

Mine is still not reviewed so I hope this can be done shortly....

If you could look into that, that would be appreciated...

[#19]

Hi Broos,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[#20]

I need a manual name review to use a business account. The link took me to Upwork community help. How can I initiate a manual name review?

[#21]

Hi Timothy,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#22]

Please review my name mismatch issue between Bank account and upwork profile, and Approve. Please contact me for any questions. Regards Anantha

[#23]

Hi Anantha,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[#24]

Thank you Goran.

[#25]

Hi. I'm new to Upwork. I recently added a payment method (direct to bank) and I received a message stating that the payment method has been deactivated and that a review is underway.

I'm confused. The thing is I my name is Kauser Fatima Taher, but on my bank account, it appears as Kauser Fatima.  Also, the account is jointly held but I am one of the beneficiaries. What do you suggest I do?

[#26]

Hi Kauser,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.