Did not receive Connects after interview

[e15bb229]

i Should Get 10 Connects After Winning an interview and Replying to it , well i didn't Get any Connects ?  does it take time or there is some kind of mistake ?

[0cae2bc9]

I got answer myself for this question.

Yes, I can get free 10 connects for interviewing even the project post is deleted or cancelled. 

[c5d00406]

Hey, hope you're doing good. I won an interview from a client yesterday but didn't get 10 connects and it's been more than 24 hours now.

Can you please help me.

[0cae2bc9]

Yes, you should get 10 connects for interviewing, but if you didn't get those connects in 24 hours. Then Upwork will keep you waiting for 48 hours. Even not getting connects after 48 hours, then check your connects rewards history. Upwork offers all freelancers to get up to 50 connects in a week. If it's reached 50 connects within 7 days, there'll be no 10 connects rewards for interviewing. You can't get more than 50 connects in a week. Hopefully you'll get it all.

~ Tahsir Makakcha.

[5cb2ac7f]

Hi Upwork,

I have applied to different projects and got contacted by multiple clients but I haven't received any free connects yet and it's more than 24 hours. I have also checked connects history section but could not find it.

Thanks

[LuiggiR]

Hi Fasih,

Please note that since the day has not ended, you may still receive pending Connects to be awarded until the end of the day, in accordance with the UTC time zone. If by tomorrow you still are not able to see the Connects you were supposed to receive, you may reach out to us again so we can assist you further. Feel free to check this help article to learn more.

[5cb2ac7f]

Hi Luiggi,

Thanks for your response. I have still not received any connects yet. Please check.

Thanks

[AndreaG]

Hi Fasih,

Could you please click on my name above this post and send me a private message with more info about which proposals you need help with?

[5cb2ac7f]

Hi Andrea,

Sent, please check your inbox.

Thanks

[34560596]

Hi Arjay,

I didn't get 30 connects after getting response for interview and I also replied to these interview. Please help me it's been 24 hours and I didn't received connects.

Please can you check it to confirm that is there a bug or something else, would be a great help .

Thanks 

Satyam

[PradeepH]

Hi Satyam,

Thank you for your message. It may take up to 24-48 hours for the Connects to be credited to your Upwork account. Feel free to reach us if you do not receive them after 72 hours.

Thank you,

Pradeep

[d73ccdc8]

Hi Arjay, 

I got 4 interviews in a day and during the week total 7 interviews, however, i only received 10 connect once and another 10 next, whereas I should be eligible for 50 connects, please advise.

Thank you,

Rohit

[759e32fa]

Hi Rohit,

Thank you for reaching out to us. Could you please provide the job title for the interviews that should have received Connects?

[d73ccdc8]

Here you go: 

Decrypt video file

SQL Server backup file repair (.bak)

SSL Certificate expert in connection with SOAP UI

Install VM with traffic from client and server VM

Need Ethical Hacker

Typing and retyping of screenshot documents

Simple data collection from images to pdf format

[AndreaG]

Hi Rohit,

Thanks for following up. I checked and can confirm you did receive the maximum of 50 Connects between the days of August 20th and 27th. This is why the rest of the interviews were not eligible. 

[d73ccdc8]

Thank you for your confirmation, could you please let me know on which day the counting of 7 days starts?

[PradeepH]

Hi Rohit,

Thank you for your message. The maximum limit of 50 Connects is calculated on any given 7 days.

Thank you,

Pradeep

[d73ccdc8]

Also note that I haven't gotten my monthly connects for September as well.

[LuiggiR]

Hi Rohit,

Thank you for letting us know. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[9c5ab488]

Hello, i have the same problem, maybe there is a bug that doesn't register correctly two or more connects and and gives just one.

[PradeepH]

Hi Mihaela,

Thank you for your message. I checked and noticed that you have already received free Connects for the two most recent interviews. You can refer to the Connect History page for more information

Thank you,

Pradeep

[umairishfaq]

Hi Arjay, I haven't received the connects from my last interview kindly see the issue.

[AndreaG]

Hi Umair,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Check out this Product Update for more information. 

[fe35750a]

I have the same problem as zeyad. I also interviewed 27 hours ago but did not get connects yet.

[faryna]

Can you please check my profile? Why am I not awarded free connects, I won the interview and was hired today.

Also, I don't see this one as an open job in my profile section. Can you please verify

[503b0a4b]

Hello! It's been 36 hours since my interview and I haven't gotten my connects yet. I got the connects for another interview that happened later though.