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Roxanne's avatar
Roxanne A Community Member

Financial transactions have been limited

Hello,

I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.

Please help me to contact customer support or to solve this problem.

Thanks

Roxanne Alcera

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Roxanne,

 

Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.

~ Goran
Upwork

View solution in original post

102 REPLIES 102
Lilamber's avatar
Lilamber s Community Member

Hi, my financial transaction has been limited and I am unable to pay the overdue balance.

Please help me to enable the financial transaction 

Andrea's avatar
Andrea G Community Manager

Hi Lilamber,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Lilamber's avatar
Lilamber s Community Member

Hi , Andria

 

My Financial transactions for  company have been limited. This is still not resolved. Please help me out 

- Lilamber

 

 
Joanne's avatar
Joanne P Retired Team Member

Hi Lilamber,

 

I can see that one of our agents has already reached out to you. You can access the ticket by logging in to your Upwork account and going here

~ Joanne
Upwork
Lilamber's avatar
Lilamber s Community Member

Hi

Financial transactions for your company have been limited.

please help I have payment in my account to pay due balance

 

Valeria's avatar
Valeria K Community Member

Hi Lilamber,

 

Could you please refer to this page for support notifications about the status of your account? Feel free to follow up directly on the recent notification to talk with our support team and sort out this issue. 
Thanks!

~ Valeria
Upwork
Lilamber's avatar
Lilamber s Community Member

none of the tickets are open. all are closed

Lilamber's avatar
Lilamber s Community Member

Financial transactions for your company have been limited

please help me out

Pradeep's avatar
Pradeep H Retired Team Member

Hi Lilamber,

 

Thank you for your message. As confirmed by Valeria, your financial account has been placed on hold due to issues with the payment methods on file. Please update payment methods to restore full functionality to your financial account. I see that the same has been communicated to you via support ticket as well. Feel free to respond to the solved tickets to reopen them at any time if you need further assistance.

 

Thank you.

Pradeep

Ijaz's avatar
Ijaz U Community Member

Hi sir I have issued 2 week ago Re: Financial transactions have been limited I show this notification now I update the bank account  Please restore my account because I start to working properly

Thanks

Bojan's avatar
Bojan S Community Manager

Hi Ijaz,

 

I checked this for you and our team has reached out to you already regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

 

Thank you! 

~ Bojan
Upwork
Arun Kumar's avatar
Arun Kumar C Community Member

Financial transactions for **Edited for Community Guidelines**  have been limited

Andrea's avatar
Andrea G Community Manager

Hi Arun Kumar,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

Thanks!

~Andrea
Adnan's avatar
Adnan S Community Member

Hello Upwork!

I have got this warning today:

 

Financial transactions for "Name & 8-digit" number have been limited. Please check your email for additional information or contact customer support.

 

And i am unable to generate the ticket  & not get any email from upwork regarding that kindly suggest me what i have to do to solve this issue??

 

Best Regards

Adnan Saleem

Bojan's avatar
Bojan S Community Manager

Hi Adnan,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your account status. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Adnan's avatar
Adnan S Community Member

Hello!

Dear Sir/Madam I submitted my query regarding Financial transactions
have been limited query yesterday. And got replied that upwork will reach
out via support ticket but i have not got any response yet.

Hope to hear from you soon.

Best Regards
Adnan Saleem
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Adnan,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Hossam's avatar
Hossam A Community Member

Dear.
I have the same problem.
Regards.
Andrea's avatar
Andrea G Community Manager

Hi Hossam,

 

It looks like our team has reached out to you via support ticket #31366517. Please reply to your ticket with our team so they can assist you further.

 

Thanks!

~Andrea
Hossam's avatar
Hossam A Community Member

Hi Andrea.
Thank you . I received a link to upload my ID and a photo of me holding my ID. I kept the link without submitting the photos for 30 days.
Regards .
Housam **Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Hossam,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

 

Thank you.

~ Aleksandar
Upwork
Denzil's avatar
Denzil O Community Member

I woke up to find this message on my freelancer account: 

**Edited for Community Guidelines**

 

I don't get it. I have updated my payment method, and why should I even do that in the first place for a freelancer account? 

 

I'm no longer on a freelancer plus plan, so I'm not sure what you people want to charge me for. 

 

Besides, I have updated a payment method and was accepted but the intimidating message is still there. 

 

I'm not sure what this means on my Freelancer account; the impacts and whether it affects my JSS, withdrawals, or whatever. I opened a ticket, which seems like Upwork support is just staring at and ignoring. 

 

I'm looking for an immediate response - a detailed one btw. No links or things that need me to read the obvious. 

 

If it means calling Upwork directly, I can do that. I need a succinct explanation. 

Goran's avatar
Goran V Retired Team Member

Hi Denzil,

 

I understand your frustration with this. I checked your account and I can see that you've already reached out to our team via ticket. Rest assured, our team will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
Upwork
Faiz's avatar
Faiz A Community Member

Dear mam,

                    My accounts financial transactions are also limited. please check it also. I have also replied them and opened a ticket too. please help me to solve it.

 

thank you.

Nikhil's avatar
Nikhil D Community Member

All of sudden i got this message one my upwork "Financial transactions for Nikhil Dafda (27056743) have been limited. Please check your email for additional information or contact customer support." now i am unable to withrdraw money to my bank. also all of my contracts has been suspended.