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Unable to complete video verification

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Active Member
Maira S Member Since: Oct 15, 2018
1 of 83

Hello,

 

When I log in my account, the following message is displayed:

 

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

 

The problem is, when I click on the link, it takes to the Help center and then, before I can click on anything else, takes me back to Upwork's homepage. I have tried accessing that link through my account, and still doesn't work. I've tried using another browser, same thing happens. Even when I try logging in the Help Center, it redirects me to the homepage. Is there any way to make the link work, and finally have the video verification call?

 

Thank you for yout help,

Maira

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 83

Hi Maria,

 

Could you please try now to complete the verification process and let me know if you`re still experiencing the same problem. Thank you.


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Active Member
Maira S Member Since: Oct 15, 2018
3 of 83

Thank you, Goran! That worked perfectly.

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Active Member
Krystyna B Member Since: Nov 5, 2019
4 of 83

I have the same problem, unable to video verify.   I tried multiple times, complained on this forum, get some response from Upwork without a solution.  Tried different browsers, cleared my cache, stopped ad blocker always the same result - it blinks a few times and takes me back to MY Jobs.  Can Upwork staff login to my computer and check what is going on?  My due date is tomorrow, I am working on new contract offer, please do not block me.  Please help! 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 83

Hi Krystyna,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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Krystyna B Member Since: Nov 5, 2019
6 of 83

Bojan, when I clicked your "here" link it takes me to the Help page for a second then immediately it opens My jobs.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 83

I'm sorry to hear that, Krystyna.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible.

 

Thank you for your patience.


~ Bojan
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Active Member
Khunsha J Member Since: Apr 4, 2019
8 of 83

Hi, I am unable to verify, I have already uploaded my national id. But the video chat redirects me to the help center instead of any video meeting on Google meeting or something. I have no idea what's wrong, I have the latest Chrome and healthy Windows. Please help I have 6 days left and a contract in the works.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 83

Hi Khunsha,

 

I checked and it seems that you already finished the video verification. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Mariel N Member Since: Jul 10, 2019
10 of 83

Same problem! Help please.

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