Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Nov 6, 2019 02:11:54 PM by Bojan S
Hi Meirav,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Nov 6, 2019 02:54:39 PM by Bojan S
Hi Meirav,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for your patience.
Nov 6, 2019 04:07:50 PM by Harrison P
On the create profile page, when I click the green continue box at the bottom I get a box that pops up asking me to verify my phone number, but when I enter my number and click the green box nothing happens. Tried logging out and back in, Different browser, added country code.
I live in indiana, my phone has a Tx area code
Nov 6, 2019 06:32:11 PM by Avery O
Hi Harrison,
I have shared your account information with the Customer Support Team so that they can assist you further your phone verification.
Aug 29, 2020 09:21:49 AM by John D
Hi, when I try to verify my phone number with upwork, it says my number is being used with another account. I remember creating an account years ago and I don't even think I have access to the old email address I used to create the old profile. I was excited to start on upwork officially and this pump of the brakes is an unnecessary deterent. Please send my info to customer support so I can move on.
Feb 4, 2019 05:46:43 PM by Veronica S
Hi. I while creating my profile I was asked to use a cell phone to verify the account. I currently live in the the US so I was only given the +1 prefix, but I still use my French (+33) cell phone. I used my husband's US phone instead, which created a new problem: he then tried to create a profile for himself using that number but cannot, the system tells him that it's being used by another account...
I went into Profile Settings on my account, changed everything I could find to use the French number, and responded to the two-factor text messqge, but the system still won't let him use his US number for his new account.
Feb 4, 2019 08:12:29 PM by Avery O
Hi Veronica,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Nov 6, 2019 07:38:33 PM by Bill N
I didn't receive a text message to my phone number either. I cannot get past the continue step in creating a new profile because of this. I've tried to switch to email verification but I can't seem to get to that screen. Also, the bot (bless its heart) is not terribly helpful. Please send help. Thanks.
Nov 6, 2019 08:49:24 PM Edited Nov 6, 2019 08:49:54 PM by Avery O
Hi Bill,
I"m sorry for the inconvenience this has caused. I have shared your account with the Customer Support Team, and they will reach out to you directly so that they can assist you further.
Nov 6, 2019 10:09:34 PM by Peter K
Hello, I'm at the last step and it seems like my phone number is considered invalid, may I ask for assistance? Thanks!
Nov 6, 2019 10:59:52 PM by Avery O
Hi Peter,
Could you please try again on a different browser and let me know if the issue persists?
Nov 7, 2019 01:39:52 AM by Peter K
I just tried on Mozilla, but no luck, same issue. Do you recommend any other browsers besides the former and chrome?
Nov 7, 2019 01:45:15 AM by Goran V
Hi Peter,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 7, 2019 08:06:42 AM by Esther R
Hi I haven't received a Verify your phone number code. Can someone from the Upwork team please reach out?
Thanks
Nov 7, 2019 08:36:35 AM by Bojan S
Thank you for reaching out to us, Esther.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 7, 2019 08:41:21 AM by Kristin N
I pushed the verify phone number button and have yet to receive my verication code. It keeps telling me it cannot verify my number now.
Nov 7, 2019 09:50:27 AM by Bojan S
Thank you for reaching out to us, Kristin.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Nov 7, 2019 10:40:13 AM by Louise H
Same issue as all the above - I've been waiting for very long to receive my verification text but nothing has come through. Checked my number and resent for the code but no change.
Nov 7, 2019 11:05:26 AM by Bojan S
Hi Louise,
We'll have one of our agents reach out to you directly and assist you with your phone verification process.
Thank you for reaching out to us.
Nov 10, 2019 09:37:48 AM by J S
I'm having the same issue as every one else, not recieving a verification message.
Nov 10, 2019 03:28:24 PM Edited Nov 16, 2019 08:26:33 AM by Joanne P
Hi J S,
One of our team members will assist you directly via support ticket. The email will be sent out shortly. Thanks!
Nov 10, 2019 09:07:17 AM by Payam V
Hi there,
I am facing your infamous phone number verification issue too. Is there a reason you have not fixed it for the past 4 years while people have been constantly reporting the same issue to you over and over? It is actually disappointing for a technology-oriented company to let a bug reoccur for years.
Anyways, here is the 400 error I get in Chrome. I tried clearing cache, and used other browsers including mobile. No luck. Please advise so I can verify my account and start working.
M250:1 POST https://www.upwork.com/oca/ext/v2/pvs/status/payvar.json 400 (anonymous) @ VM250:1 (anonymous) @ angular-all.min.js:2 d @ angular-all.min.js:2 s @ angular-all.min.js:2 a @ angular-all.min.js:3 (anonymous) @ angular-all.min.js:3 $eval @ angular-all.min.js:3 $digest @ angular-all.min.js:3 $apply @ angular-all.min.js:3 (anonymous) @ angular-all.min.js:5 We @ angular-all.min.js:1 n @ angular-all.min.js:1
Nov 10, 2019 03:49:01 PM Edited Nov 16, 2019 08:41:34 AM by Joanne P
Hi Payam,
One of our team members will reach out to you directly and assist via ticket with completing your phone verification.
Nov 10, 2019 12:04:20 PM by Kunal V
Hi,
I am not able to enable my phone verification.
Showing to me:"You have exceeded the number of send attempts for this phone number. Please add a different number or contact Customer Support for assistance."
Kindly help me on this!
Thanks
Nov 10, 2019 06:21:38 PM by Joanne P
Hi Kunal,
One of our team members will reach out and assist you directly in completing the phone verification step. Thank you!
Nov 12, 2019 10:06:21 AM by Matthew J
I can't seem to put in my phone number on my account I have tried different browsers and its just not working.
Nov 12, 2019 11:27:58 AM by Bojan S
Hi Matthew,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Nov 12, 2019 11:56:06 AM by Quoc Bao T
I'm in the process of completing my profile. On the last step I'm asked to verify my phone number. I tried several times but never received a verification code. Please help.
Nov 12, 2019 12:22:43 PM by Bojan S
Hi Bao,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Nov 12, 2019 01:59:41 PM by Brittany T
When I am asked where I would like to receive my verification code and type in my phone number I'm given an error message stating, "This number is being used by another account. Please provide a different number."
I have not connected that phone number to an account in the past, that I'm aware of. I would greatly appreciate assistance with this matter.
Nov 12, 2019 02:47:21 PM by Bojan S
Thank you for reaching out to us, Brittany.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Nov 12, 2019 03:05:18 PM by Bojan S
Hi Kim,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Nov 13, 2019 12:49:41 PM by Catherine W
I want to start responding to proposals, but can't seem to complete my profile because it won't let me verify my telephone number there. I have verified it in my settings, but that's not enough. It keeps rejecting the number saying I've failed to verify it. It won't send me a code. I need help!
Thank you!
Cathy
Nov 13, 2019 01:18:09 PM by Bojan S
Thank you for reaching out to us, Catherine.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Nov 12, 2019 04:03:35 PM by Matt K
My phone number I still use is locked into an old service purchasing account I had with a company I am no longer with. The email belongs to the company so I cannot easily do an account with that now, but, my number is stuck in that account and it is not letting me finalize creating a personal account now.
Nov 6, 2019 03:14:10 PM by Vu P
Hi, I'm having a similar issue. I used my personal phone number to verify an account at my previous employer. Now when I try to create my own personal Upwork account, the system is saying my number is being used by another account. I've asked my previous employer to remove me from the team in Upwork, but it's still not working. Can you please help?
Nov 6, 2019 06:12:04 PM by Avery O
Hi Vu,
I was unable to locate the account you are referring to. On Upwork, users are only allowed on account. In this case, the other account needs to be closed. If you have the time, please send me a private message with the details of your old account so that I can look into it.