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Share your onboarding experience

Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
1 of 170

Hi Community!


We’re always looking for ways to improve the experience of creating an account and getting started on Upwork. Who better to help us find opportunities than freelancers and clients who are new to Upwork? We would really appreciate your feedback on any challenges you faced while getting started on Upwork. This includes the signup process, creating your profile, submitting proposals, searching for jobs etc. We’re open to all feedback, but you can use these questions to guide your thinking:

  • What wasn't clear?
  • What do you know now that you wish you knew then?
  • What would have helped you in the beginning?
  • What have you learned that has made it easier for you to find work?

We look forward to your responses and helping to improve the experience of new users.

Mike J. | Jr. Program Manager, Talent Success
Community Guru
Mary W Member Since: Nov 10, 2014
2 of 170

Mike, I've said it over and over and will reiterate once more.  A part of profile approval should be passing a meaningful test, featuring the important terms of the TOS - contact with clients, how payment works, verification of ID and all those things that clog up the forums.  I cannot think of another way to suss out the auto-accepted, the fake ids, and the just generally unprepared FLs.  Several of us have actually offered our services to create a meaningful test.

Active Member
Huzaifa Z Member Since: Sep 10, 2020
3 of 170


Active Member
Mohmmad S Member Since: Mar 21, 2021
4 of 170

**Edited for Community Guidelines**

Active Member
Saiful i Member Since: Mar 2, 2018
5 of 170


Active Member
Syed Hassan S Member Since: Feb 12, 2020
6 of 170

I am agreed with Mr. Mary!


Many unsuccessful and new freelancers don't understand the importance of ToS because Upwork does not force it on them.


Every freelancer should know its importance because freelancing will be the carrier for many potential freelancers who join Upwork, and these new freelances can be extremely productive.

Active Member
Josaphat K Member Since: Apr 15, 2021
7 of 170

Please What is ToS ?

Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 170

Hi Josaphat,


You are expected to abide by Upwork Terms of Service when using the platform. To learn more about the Terms of Service, please check this help article

Active Member
Ravinder B Member Since: Mar 6, 2019
9 of 170

I've concurred with Mr. Mary!


Numerous fruitless and new specialists don't comprehend the significance of ToS in light of the fact that Upwork doesn't drive it on them.

Each specialist should know its significance in light of the fact that outsourcing will be the transporter for some potential consultants who join Upwork, and these new consultants can be amazingly gainful.

**Edited for Community Guidelines**

Active Member
Ayodeji O Member Since: Feb 26, 2018
10 of 170

One of the many basic reasons why I left Upwork a while back. I understand the point Mary is making and I speak for many other that it's not about having stringent guides and test registration condition but a little extra security to put both Freelancer and Client minds at peace.