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Re: We were unable to authenticate your ID

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
21 of 2,665

Hi Amy,

 

One of our team mebers will reach out to you directly and assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Eduard G Member Since: Feb 11, 2019
22 of 2,665

Hello!

I have tried uploading my ID multiple times and it sall there but it has hit the max limit. May I talk to customer support so I can prove my identity 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
23 of 2,665

Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae, 

I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.


-Avery
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Active Member
Juntae D Member Since: Mar 6, 2019
24 of 2,665

I need help with this as well. Unfortunately, it's not allowing us to submit a ticket. Instead, it wants us to "Ask the Community." Please advise...

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
25 of 2,665

Hi Jon Paul and Juntae,

 

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Johann W Member Since: Mar 6, 2019
26 of 2,665

HI, 

I followed the green link , but it redirects me here. Please help with how to submit ID after the max attempts is reached. Thank you.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
27 of 2,665

Hi Johann MIchael, 

 

A member of our customer support team will reach out to you directly via ticket to assist you further in uploading your ID to verify your location. Thank you!

Joanne
Active Member
Riley J Member Since: Mar 15, 2019
28 of 2,665

same problem need help

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 2,665

Hi Riley,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Kyle M Member Since: Mar 16, 2018
30 of 2,665

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

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