Oct 8, 2017 02:28:17 PM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 09:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 1, 2019 05:02:19 PM by Bojan S
Hi Amy,
One of our team mebers will reach out to you directly and assist you further with your verification process, thank you for reaching out to us.
Feb 12, 2019 04:19:54 AM by Eduard G
Hello!
I have tried uploading my ID multiple times and it sall there but it has hit the max limit. May I talk to customer support so I can prove my identity
Feb 12, 2019 06:27:31 AM by Avery O
Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae,
I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.
Mar 6, 2019 09:48:10 PM by Juntae D
I need help with this as well. Unfortunately, it's not allowing us to submit a ticket. Instead, it wants us to "Ask the Community." Please advise...
Mar 6, 2019 10:00:47 PM by Bojan S
Hi Jon Paul and Juntae,
We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.
Thank you for reaching out to us.
Mar 7, 2019 04:29:59 AM by Johann W
HI,
I followed the green link , but it redirects me here. Please help with how to submit ID after the max attempts is reached. Thank you.
Mar 7, 2019 07:10:14 AM by Joanne P
Hi Johann MIchael,
A member of our customer support team will reach out to you directly via ticket to assist you further in uploading your ID to verify your location. Thank you!
Mar 28, 2019 08:49:07 PM by Amelia M
Can someone please help me? I have this message at the top of the screen when I click into a job posting "You've reached the maximum number of tries to upload your ID". When I click on the Contact Customer Support it sends me to this community. I don't see anywhere to upload my ID. I'm happy to do what needs doing, but where do I go?
Mar 28, 2019 09:31:55 PM by Bojan S
Hi Amelia,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 4, 2019 06:27:13 AM by Amelia M
Apr 4, 2019 06:51:21 AM by Goran V
Hi Amelia,
I`m sorry about the delay with this.
Our team will resend the ticket shortly and assist you further, thank you.
Oct 27, 2021 03:56:56 PM by Douglas M
Well, that still leads to chats with the Upwork IA. Getting direct help is still such a long way !!
Mar 15, 2019 07:28:44 PM by Bojan S
Hi Riley,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 17, 2018 07:27:19 PM by Kyle M
I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?
Mar 17, 2018 08:34:24 PM by Jo-An B
Hi Kyle,
Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.
Mar 21, 2018 06:02:43 PM by Thomas E
I am having the same issue. I am not sure why my ID picture is not being accepted.
Mar 22, 2018 05:00:21 PM by Kalila M
Mar 22, 2018 05:22:35 PM by Nina K
Hi Kalila,
Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.
Mar 27, 2018 10:46:02 PM by Tamara M
Mar 27, 2018 11:51:33 PM by Ryan C
Hello Tamara,
I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.
Apr 19, 2018 07:55:56 PM by Adrienne A
Hello,
I am having the same issue. It keeps telling me that my name doesn't match my ID.
Apr 19, 2018 08:19:48 PM by Valeria K
Adrienne,
I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.
Thanks!