United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Amy,

One of our team mebers will reach out to you directly and assist you further with your verification process, thank you for reaching out to us. 

[#3]

Hello!

I have tried uploading my ID multiple times and it sall there but it has hit the max limit. May I talk to customer support so I can prove my identity 

[#4]

Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae, 

I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.

[#5]

I need help with this as well. Unfortunately, it's not allowing us to submit a ticket. Instead, it wants us to "Ask the Community." Please advise...

[#6]

Hi Jon Paul and Juntae,

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.

Thank you for reaching out to us.

[#7]

HI, 

I followed the green link , but it redirects me here. Please help with how to submit ID after the max attempts is reached. Thank you.

[#8]

Hi Johann MIchael, 

A member of our customer support team will reach out to you directly via ticket to assist you further in uploading your ID to verify your location. Thank you!

[#9]

Can someone please help me? I have this message at the top of the screen when I click into a job posting "You've reached the maximum number of tries to upload your ID". When I click on the Contact Customer Support it sends me to this community. I don't see anywhere to upload my ID. I'm happy to do what needs doing, but where do I go?

[#10]

Hi Amelia,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#11]

I still have not seen a support ticket opened up to address my issue. Is there a phone number for support that I can call?

[#12]

Hi Amelia,

I`m sorry about the delay with this.

Our team will resend the ticket shortly and assist you further, thank you.

[#13]

Well, that still leads to chats with the Upwork IA.  Getting direct help is still such a long way !!

[#14]

same problem need help

[#15]

Hi Riley,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#16]

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

[#17]

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

[#18]

I am having the same issue. I am not sure why my ID picture is not being accepted.

[#19]

I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.

[#20]

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

[#21]

Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

[#22]

Hello Tamara,

I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.

[#23]

Hello,

I am having the same issue. It keeps telling me that my name doesn't match my ID.

[#24]

Adrienne,

I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.

Thanks!

[#25]

I am having the same problem also. 

[#26]

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!