United States Location Verification - Unable to do

[Avery O]

Hi Corbin, Tom, Jana, and Benjamin, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to each of you to assist you with your location verification. 

[Jesse W]

I'm having this same issue. Can someone please help me with this as I'd like to get started as soon as possible.

[Joanne Marie P]

Hi Jesse and Cheryl,

A member of our customer support team will reach out to you directly to assist you in completing the location verification process. Thank you!

[Ramirez E]

Hi everyone,

After several attempt to upload my ID for verification, I've now reached the maximum number of tries to upload my ID. The photo I was uploading was a clear photo of my passport as a jpeg and under 20mb so I don't understand what was wrong with it.

I've tried to get help via their email system but just get the automated reply giving me a FAQ link which isn't helpful at all.

Thanks.

[Bojan S]

Hi Ramirez,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Isaiah C]

Hi Goran. I am having the same issue with my Illinois State ID not being taken, and I couldn't find any link to sumit a ticket on my own.  Could you help me out?

[Bojan S]

Hi Isaiah,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Elsie G]

I’m having the same issue! I’ve reached the maximum amount of times I can try to verify my ID and it’s very frustrating.

[Avery O]

Hi Elsie, 

The Customer Support Team will reach out to you to assist you with your concern. 

[Paige M]

Need help verifiying my id i met the maximum number of trys