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re-verify my ID

paigelsullivan
Active Member
Paige S Member Since: May 13, 2019
3441 of 4,776
No, the name on my profile, Paige Ichenberg, is not my legal name. I got married a month ago and changed my name to Paige Sullivan (my legal name). On my social security card, my name is Paige Sullivan- I won’t be able to change the name on Driver License (Paige Ichenberg) any time soon. I sent in a picture of my license so I can start finding work because it wasn’t letting me apply for anything without having my name verified.

I’m a military spouse so I have a military ID. On that ID it says Sullivan, could I take a picture of that ID and verify my legal last name?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3442 of 4,776

Thank you for following up, Paige.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 


~ Bojan
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ibranishpat
Active Member
Shpat I Member Since: May 13, 2019
3443 of 4,776

Hello,

 

I have been asked to upload me ID but I do not feel comfortable at all sending my personal data to a computer. I heard from my friend I can also do a video chat, and I am comfortable with showing my face, but not my personal data. 

How do I do a video ID? I am currently residing in NY.

 

If it is a MUST to upload my personal data, then it's a risk I am not willing to take, as I've had issues previously with attempted identity theft. 

 

Thanks

alianjum5
Active Member
Rajab A Member Since: Sep 26, 2018
3444 of 4,776

Hello Shpat, don't worry about all you heard. In video verification, there will be some basic questions about your profile, expertise, and jobs. You just need to keep your National Identity Card with you during video verification. there is a verification option in your profile setting you have to scan your Identity card and upload it there. that's it. 

ibranishpat
Active Member
Shpat I Member Since: May 13, 2019
3445 of 4,776

Hello, thank you for your reply.

 

I have worked with Freelancer.com previouly which is where I had the problem of personal data invasion and still there are profiles with my name where I am not the owner.

 

Is there an option te be sent mail instead of putting my document online? I would much prefer that, and I am fine with showing my ID on video too, I just don't want to upload it.

 

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3446 of 4,776

Hi Shpat,

 

We understand the importance of keeping your personal information secure and confidential. We have an extremely secure upload and storage tool with three layers of data encryption, allowing us to apply rigorous security standards while ensuring your identity verification documents remain in strictest confidence. Your identity info is only temporarily stored. Once we have verified it, it is deleted. We handle all verification data with the same degree of care that we give all Personally Identifiable Information, as explained in our Privacy Policy.


~ Bojan
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emonuzzamanmd
Community Leader
Md E Member Since: Apr 26, 2018
3447 of 4,776

Hi, you must upload your documents (ID) and complete your identity verification process. And fell comfortable with upwork. Every freelancer must go through this verification process. 

Video verification is another step of verification. You will be notified by upwork when you will need to complete the video verification process.

Without completing these steps you can not continue on upwork.

scottdavis56
Active Member
Scott D Member Since: May 14, 2019
3448 of 4,776

 Hi there,

 

I am unable to verify my ID in the US and I am also unable to see any available work in the US for my Agency could you please help with these?

 

Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3449 of 4,776

Hi Scott,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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yara-alsukhni
Active Member
Yara A Member Since: May 15, 2019
3450 of 4,776

hi ... i need help about how to Get my ID re-verified after i reached the maximum tries to verify it ?