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Hold on account after failed verification

Active Member
Jill W Member Since: Jul 10, 2019
3541 of 3,997

i'm also having the same problem. Was your issue resolved?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3542 of 3,997

Thank you for reaching out to us, Jill.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Fletcher S Member Since: Jul 11, 2019
3543 of 3,997

I am given the message: "You've reached the maximum number of verification attempts." I am given no indication of why the verifcation keeps failing, and now I am unable to attempt verification again.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3544 of 3,997

Thank you for reaching out to us, Fletcher.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan
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Active Member
Skylar A Member Since: Jul 11, 2019
3545 of 3,997

I tried to upload to upwork multiple times but it wouldn't work for some reason. Now, it says I have reached maximum tries to upload. How to I fix this.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3546 of 3,997

Thank you for reaching out to us, Skylar.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Steve L Member Since: Jul 11, 2019
3547 of 3,997

After updating my profile, it asks me to verify my phone number. When I enter my number and click "Verify Phone Number", nothing happens. Can a moderator please help?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3548 of 3,997

Hi Steve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Nic P Member Since: Jul 12, 2019
3549 of 3,997

I uploaded a photo of my ID, and for reasons unbeknownst to me, it was unable to be verified. I haven't found any other way of contacting anyone, but any help would be appreciated!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3550 of 3,997

Hi Nic,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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