United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

I need to verify my identity, but I have used my allotted attempts. How can I get verified?

[#3]

Hi Sandra,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#4]

Hello Upwork Hive!

I created an account ~10 years ago and just reactivated. However when I went to do the ID verification it failed within a few moments and the tab/section no longer exists.

How can I complete this requirement in order to use the platform? I'm happy to do a voice or video verification but those options do not appear.

I am a US Citizen who submitted a photo of my drivers license.

[#5]

Hi Dan,

We'll have one of our team members reach out and assist you in verifying your location. Thank you. 

[#6]

I tried to upload my ID got an email saying it was unable to be authenticated and a hold has been placed on my account. .  I can't find a place to contact customer service, and the site gives no information about what to do in this situation.

[#7]

Hello, I can't verify my ID because it said : 
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Please help me, what do I need to do.
Thank you!

[#8]

Hi Roman,

I've escalated your concern and someone from our team will be reaching out to you via a support ticket.

Thank you,

[#9]

I need to upload my id but my last name is different on here. My driver's license says Martin and on here it is Williamson. 

[#10]

Hi Tiffanie,

Our team reached out to you via ticket to assist you further with your pending verification. You can access your tickets on this Link, thank you.

[#11]

I'm experiencing the same issue. Seems like there's a real issue with this "automatic verification" platform. Any suggestions? 

[#12]

Hi Rob,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#13]

I have uploaded government id but i want to delete it now. how should i do it>?

[#14]

Hi Hemavathy,

If you choose to go through location verification by uploading an image of your ID, any data will be encrypted and securely processed, and your image will not be stored by Upwork. Thank you. 

[#15]

Hello. I've been trying to upload several images of my diver's license in order to verify my identification, but every time I get an error. I can't remember the specific words and didn't think to screenshot until after I'd received a message saying I'd reached the maximum number of attempts. I tried using an image with flash, without flash, I tried different orientations, etc. I have the correct ID to verify with, but it's not being accepted. I just want to work. Please help.

[#16]

Hi Emily,

One of our agents will reach out and assist you directly via ticket. Thank you. 

[#17]

My Driver's License isn't going through as a valid ID method for verification. I have a Vertical aligned Drivers License. Why can I not Verify Myself with a vertical license? Every time I try to verify, I make sure there are no glares or blurs in the photo of my ID, yet somehow it "isn't a valid form of ID".

Any ideas what I can do?

[#18]

Hi Olivia,

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[#19]

I've tried to upload my ID and keep getting unable to verify.  Reached maximum number of tries.  Now what do I do?

[#20]

Hi Donna,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#21]

I just signed back onto the site after a couple years, and while updating my profile, my identity verification failed. Now there's a notification above the job search telling me that I've submitted my ID the maxmum number of times and need to contact customer support to resolve this. What can I do?

[#22]

Hi LeRoyce,

One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#23]

Hi, on the account verification page it goes for US based IDs. However, I am not a citizen of the US but have work authorization. The ID I have is from Bangladesh (my passport) and I can show my work authorization too. Please tell me how to do that.

[#24]

Hi Muhammad,

We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#25]

I have attempted to verify my ID but it says I have failed do to maximum attempts. Can someone please help me?

[#26]

Hi Julie,

I see there's already a support ticket created for your case. Please refer to it for further assistance.

Thank you.