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My account was place on hold after I uploaded a picture of my driver's license

Active Member
Emily C Member Since: Aug 5, 2020
4481 of 4,844

Hello. I've been trying to upload several images of my diver's license in order to verify my identification, but every time I get an error. I can't remember the specific words and didn't think to screenshot until after I'd received a message saying I'd reached the maximum number of attempts. I tried using an image with flash, without flash, I tried different orientations, etc. I have the correct ID to verify with, but it's not being accepted. I just want to work. Please help.

Joanne Marie P Moderator Member Since: Nov 26, 2017
4482 of 4,844

Hi Emily,


One of our agents will reach out and assist you directly via ticket. Thank you. 

Active Member
Olivia L Member Since: Aug 5, 2020
4483 of 4,844

My Driver's License isn't going through as a valid ID method for verification. I have a Vertical aligned Drivers License. Why can I not Verify Myself with a vertical license? Every time I try to verify, I make sure there are no glares or blurs in the photo of my ID, yet somehow it "isn't a valid form of ID".

Any ideas what I can do?

Goran V Moderator Member Since: Mar 24, 2017
4484 of 4,844

Hi Olivia,


I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

Active Member
Donna A Member Since: Aug 6, 2020
4485 of 4,844

I've tried to upload my ID and keep getting unable to verify.  Reached maximum number of tries.  Now what do I do?

Bojan S Moderator Member Since: Mar 9, 2018
4486 of 4,844

Hi Donna,


We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.


Thank you for reaching out to us. 

~ Bojan
Active Member
LeRoyce P Member Since: Jul 28, 2016
4487 of 4,844

I just signed back onto the site after a couple years, and while updating my profile, my identity verification failed. Now there's a notification above the job search telling me that I've submitted my ID the maxmum number of times and need to contact customer support to resolve this. What can I do?

Nikola S Moderator Member Since: Jul 2, 2020
4488 of 4,844

Hi LeRoyce,


One of our agents will reach out to you directly via support ticket to assist you with your verification process.


Thank you for reaching out to us. 

~ Nikola

Active Member
Muhammad I Member Since: Aug 9, 2020
4489 of 4,844

Hi, on the account verification page it goes for US based IDs. However, I am not a citizen of the US but have work authorization. The ID I have is from Bangladesh (my passport) and I can show my work authorization too. Please tell me how to do that.

Luiggi R Moderator Member Since: Jul 3, 2020
4490 of 4,844

Hi Muhammad,


We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi