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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

5,266 REPLIES 5,266
Cumam's avatar
Cumam M Community Member

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support

 
Angeli's avatar
Angeli G Community Member

I have verified my account and ID's months ago and above my jobs it still says that "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

 

I have also emailed customer support several times on the matter and no one has contacted me or resolved my issue, so I am hoping to get an answer here because the Community Bot nor the customer service email has helped at all.

 

I wish to have this resolved soon because I have job invitations I really need to answer.

Keval's avatar
Keval K Community Member

Did you fail the varification before you submitted this?
Joanne's avatar
Joanne P Retired Team Member

Hi Angeli,

 

I am going to check with the team, and one of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Cumam's avatar
Cumam M Community Member

i am facing the same problem please help
Joanne's avatar
Joanne P Retired Team Member

Hi Cumam,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Aybibi's avatar
Aybibi Y Community Member

I am not a US citizen
Aleksandar's avatar
Aleksandar D Community Manager

Hi Cuma,

 

If your location is set to the US, you'll be asked to do a location verification in order to access US-only jobs. You can check this help article for more information.

 

Please note that it's a serious violation of Upwork's Terms of Service to have duplicate accounts.

 

Thank you.

~ Aleksandar
Upwork
Eliza's avatar
Eliza M Community Member

Hello,

 

I uploaded my ID 5 days ago and immedietely got a notification that I had maxed out on the number of times to try to upload it (I had only uploaded it once) and to contact support--which led me here.  How do I get someone from upwork HR to verify it? I was told by the Data bot that it'd take about 24 hours.

 

Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Eliza,

 

I'm sorry to hear you're having trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Devante T's avatar
Devante T L Community Member

The title says it all. I've tried switching browsers, clearing cookies, and the whole gambit. No luck. I just need to verify my ID.

Joanne's avatar
Joanne P Retired Team Member

Hi Devante, 

 

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Emrah's avatar
Emrah I Community Member

i see a warning like this on my profile and I need help. Thank you

 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Emrah.

 

A member of the team has reached out to you already regarding this concern. If you aren’t able to see the email you should also be able to access the ticket directly here.

~ Bojan
Upwork
Arianna's avatar
Arianna R Community Member

Hi, I tried uploading my ID into Upwork to verify my identity and it says it's not accepting it. How can I fix this problem? 

Bojan's avatar
Bojan S Community Manager

Hi Arianna,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Lizette's avatar
Lizette R Community Member

hi,I download my ID and didnt go thru I need help
Andrea's avatar
Andrea G Community Manager

Hi Lizette,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Caleb's avatar
Caleb R Community Member

I'm wondering what I need to do to identify myself right now. I surpassed the # of times to upload ID and it wouldn't take it for some odd reason. It won't even let me try to verify anything anymore. What do I need to do?

Andrea's avatar
Andrea G Community Manager

Hi Caleb,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Martin's avatar
Martin S Community Member

Im having the same problem. I have uploaded photos in multiple orientations, with multiple backgrounds, and all possible lighting.
Joanne's avatar
Joanne P Retired Team Member

Hi Martin,

 

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Lee's avatar
Lee G Community Member

Hi I’m new to up work and my drivers license was rejected…I’m not sure why but can someone please help me out ? It’s very difficult to find answers. Thanks
Joanne's avatar
Joanne P Retired Team Member

Hi Lee,

 

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Audriana's avatar
Audriana G Community Member

Hello,

 

I also need my account verified. After upload, it was rejected and I'm not seeing a link to connect to a chat.

 

Thank you