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United States Location Verification - Unable to do

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Active Member
Oscar R Member Since: Oct 18, 2017
1591 of 4,379

Havening issues verifying my location. Ive tried multiple times customer service reset the number of times I could do it, but still nothing. I need some help. Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1592 of 4,379

Hi Preston,

 

Our team will follow up with you soon and assist you directly.


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Active Member
Jared M Member Since: Mar 6, 2018
1593 of 4,379

Upwork says I've used the max number of tries to verify my identity, despite attempting to upload the documents they requested. Is there any way I can call someone or manually enter the information? Otherwise, it's not letting me. Thanks.

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Community Guru
Nina K Member Since: Nov 29, 2017
1594 of 4,379

Hi Jared,

A member of the team will reach out to you shortly to help assist with this, thanks!

~Nina
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1595 of 4,379

Hi Oscar, and Anitha, 


A Customer Support Agent will get in touch with you separately to help you resolve your issue.


-Avery
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Active Member
Anitha V Member Since: Oct 18, 2017
1596 of 4,379
I am still waiting to hear from the customer agent. I very much appreciate a quick response.
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1597 of 4,379

Anitha,

 

I checked and a support ticket was sent to you by the team already. You can find it on this page.

~ Valeria
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Active Member
Anitha V Member Since: Oct 18, 2017
1598 of 4,379

Valeria,

 

One of the support agents reached me. I had to upload the documents and subsequently recieved an email day before yesterday saying that my account has been verified and I should be able to submit my proposals. However, whenever I tried submiting a proposal, I am still getting the same prompt to verify my location.

 

Thanks for your help.

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Active Member
Randy J Member Since: Oct 21, 2017
1599 of 4,379

I had the same issue.  It seems like the best solution is to post on this thread.  Thank you for your help.

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Community Guru
Lanie M Member Since: Jun 24, 2015
1600 of 4,379

Hi Randy,

 

A member of our team will reach out to you shortly to further assist you with verifying your location.

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