Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

Hi Gianfranco,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#3]

Why do I want to create an account to work but the next day it was suspended, I confirm that when I started to register for the account, I used my own information and did not violate the terms of service service

[#4]

Hi Nguyen,

Could you please click on my name above this post and send me a private message with more information about the account you're referring to? The email address associated with it would be extremely helpful. Looking forward to your message. Thank you!

[#5]

I sent a message already, did you see it?

[#6]

Hi Nguyen,

Yes. I did receive your message and we appreciate you providing these details. Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS.

I can see that there are already support tickets that's been raised about your concern under the accounts that have been suspended. Please continue communicating with the team through the email that's associated with your original account so that they can assist you accordingly and more efficiently.

[#7]

Hello Sir, can u help me? I have the same problem, my account Upwork has been suspended. 

[#8]

Hi Angga,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#9]

I am a new client and as soon as I created the account, it got suspended.

I have been emailing back and forth since October 8th and have been performing the steps as requested via email. The response time is frustrating as it takes 2-3 days to get a response. I made the requested changes and my account is still suspended.

I would appreciate it if someone could look into this.

[#10]

Hi there, 

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#11]

My profile says 100 percent complete, I have 180 connects, I worked more than 500 hours in the past, why I'm inactive, I can't submit proposals.

[#12]

Hi Roberto,

I'll have one of the Support Team members assist you further via a support ticket. Please allow them time to review your account and you should be getting an update here with your ticket.

[#13]

i have same issue here, not able to submit proposals

[#14]

Hi Mohamed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#15]

I'm not able to submit any proposal.

Kindly help me with this 

[#16]

Hi Azhar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#17]

upwork suspended.my account for no reason i cant able to post new job on upwork its showing this error "There was an error saving the job: error [75da34e4bcff8e86-SEA, 75da34e4bcff8e86-SEA]. Contact Upwork Support for more information." it s a very bad behavior with customers remove all these errors from my account please

[#18]

Hi Ettika,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#19]

i dont understand how its working but pls remove that errors from my account pls

[#20]

Hi Everyone,

I paid the past due balance with a new card but my account is not active yet. 

Please let me know when my account will be active.

Thank you,

Shawn

[#21]

Hi Shawn,

Thank you for reaching out. I have submitted a follow-up to the team handling your case and one of the members will provide an update on this page momentarily. 

[#22]

Hi Arjay,

Please let me know when you'll have the update for me.

Thank you,

Shawn

[#23]

Hi,

I have been with upwork 6 years. I had one missed payment on my client accont as my card expired. Upwork suspended the account and asked me to update my card which I did and paid the balance. I responded to the suspension email a week ago to say the balance is paif and the card updated.

My account is still suspended and I can't see an option to chat in or anything? How on earth do I contact upwork? I took a break from freelancing and now need to ge back into it and I need to look for work. I have earned over 90K with upwork so this not being able to contact them directly to ask why my accont I spent years builind is still suspended??

Regards,

Monique

[#24]

Hi Nina Monique,

I'm sorry to hear about your experience. I can see that our team has already reached out to you regarding your suspension appeal. You can access your support tickets here. Feel free to respond to the same ticket thread should you have further questions or concerns.

[#25]

Hello,

I was asked to submit my ID AND BILL for verification which i did. I got a mail this afternoon that the documents have been verified and I am no longer suspended. However, the suspension flag is still on my profile. I am confused.

[#26]

Hi Alabi,

Thank you for reaching out. I can see that you've followed up with the team on a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.