Solved: Google Sign-in not working - Page 4

Andrea G · ‎04-05-2022

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Pradeep H · ‎12-04-2022

Hi AJ,

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

Arjay M · ‎07-06-2022

I'm sorry I know it's not allowed to have 2 accounts but I really need my main account so I needed to make this one to make a support ticket, I have a problem when I want to login to my main account I enter email but it says that I need to log in with google with that email and then when I login with google it says there is no account associated to that account my email is: **Edited for Community Guidelines**

Arjay M · ‎07-06-2022

Hi Andrew,

I have escalated your concern to the appropriate team and one of the members will be in touch with assistance on how to proceed with your request. You can check here or your email for updates. Thank you!

~ Arjay

Rafael S · ‎07-07-2022

Hi.
I'm having the same issue. Can someone help me aswell?
I get this:
"You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Thank you

Pradeep H · ‎07-07-2022

Hi Rafael,

Thank you for your message. Could you please confirm if you are referring to the same account you are posting this message and if you are still facing the same error message?

Thank you,

Pradeep

Arjay M · ‎07-08-2022

Yes, Its regarding this account. I can only log-in in through my old email.
The email I want to log-in to use o this account is **Edited for Community Guidelines**

Thank you and advance.

Arjay M · ‎07-08-2022

Hi Rafael,

I'll have one of our team members reach out to you directly via a support ticket to assist you with your concern. You can check here or your email for updates and further assistance.

~ Arjay

Elizabeth M · ‎07-13-2022

Hello, How can I open a ticket? I would like to use my regular work email but the system says it is already in use. I am unable to sign in with that email so I started a new account with a different email. Thank you.

Arjay M · ‎07-13-2022

Hi Elizabeth,

Please be reminded that Upwork does not allow users to have multiple accounts. I'll have one of our team members reach out to you directly via support ticket to assist you with your concern. You can check here or your email for updates.

~ Arjay

Ramakrishna R · ‎07-20-2022

Hello. My name is Ravula Ramakrishna. Due to network i was disconnected while creating account. When i'm trying to login its not connecting. As this matter is urgent, I would appreciate a reply as soon as possible.

Thank you.

Arjay M · ‎07-20-2022

Hi Ramakishna,

I have escalated your concern to the appropriate team for review and they will reach out to you via a support ticket with further assistance. You can check here or your email for updates.

~ Arjay

Olalekan A · ‎07-22-2022

it's not easy getting a quick response from Upwork, i cant sign in and I cant create another account with my Gmail. i reached out to upwork help on twitter but no reply for hours, i had to create another account with another email in order to post this question.

Preston H · ‎07-22-2022

Upwork never should have incorporated Gmail sign-in.

Arjay M · ‎07-22-2022

Hi Olalekan,

Please note that freelancers are only allowed to have one account. Having multiple accounts is a violation of Upwork's TOS. I'll have one of our team members reach out to you via a support ticket with assistance on how to log in to your original account. You can check here or your email for updates.

~ Arjay

NikolaS N · ‎07-26-2022

i have same issue... i have no access to my account due to google sign in my email is **Edited for Community Guidelines**

NikolaS N · ‎07-26-2022

Hi Haq,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

Anh Thu N · ‎07-30-2022

It shows the Error

"Google account g...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."

when I sign up and it says

"Account already in user."

Luiggi R · ‎07-30-2022

Hi Anh Thu,

Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi

Ivan G · ‎07-31-2022

Hi,

My Google sign in is not working all of a sudden in my freelancer account. Yes, I had to create this account temporarily to be able to contact support. I need urget help from support to fix this issue.

Can support contact me directly to open a ticket with and so I can tell them the account I am having an issue with? Thank you in advance for your help.

Pradeep H · ‎07-31-2022

Hi Ivan,

Thank you for your message. I am sorry to hear about the issue accessing your account. Could you please click on my name next to this post and send me a private message with the registered email address for the account in question?

Thank you,

Pradeep

Ivan G · ‎08-04-2022

Hi Pradeep,

I have sent you a private message and you did respond that support would be sending me an email. It's been a few days and I still have not heard from support.

Ist there any way to escalate this further because I am completely blocked with this issue.

Arjay M · ‎08-04-2022

Hi Ivan,

Arjay here stepping in for Pradeep. I have submitted a follow-up to the team taking care of your concern and you should be getting an update from one of the team members. You can check your ticket on this page and you can also keep an eye on the email associated with your original account. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

Ivan G · ‎08-05-2022

Hi Arjay,

I appreciate your help in resolving this matter. I'm concerned that I went to the link you added in the above response to check the ticket and I see that I have no requests nor am I CC'd on any requests. I have included screenshots to show you what I am seeing on my page.

Ivan G.

Joanne P · ‎08-05-2022

Hi Ivan,

I checked, and I'd like to confirm that a ticket was already created for your concern. Please check the email address associated with your Upwork account to check your ticket.

~ Joanne

Ivan G · ‎08-05-2022

Joanne,

Please check your messages as I sent you a pm. Thank you!

-Ivan

Marc Joseph C · ‎08-05-2022

Hello upwork team,

I'm currently facing this issue when I try to log in to my upwork account in my laptop. The 'continue with google' button doesn't seem to work when I click on it. I didn't recieve any popup or redirects when I click it. I tried switching different browser, clearing the cache and allowing pop-ups and redirects in my browser settings but none works so far. I still can't log in to my account.

I hope you can help me sort this thing out.