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Chandrakant's avatar
Chandrakant N Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

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615 REPLIES 615
Desirae's avatar
Desirae S Community Member

 

I closed my client account so I could use that email for a freelancer account. But when I try to create a new freelancer account it's saying the email is already in use. 

So I tried logging back in with that email and getting this:

"email not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."

 

Can I get some help with this from a moderator? I can send you to email address. Thank you! 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Desirae,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork
Dmytro's avatar
Dmytro N Community Member

Hello, Upwork Team! I had an old account for the agency I used to work at, but now the situation has changed. I decided that I don't have any reasons to maintain that old account and closed it via Settings -> Contact Info -> Close Account. Now I have registered a new one which I am going to use as my main account and I don't have intentions to restore the previous one or communicate with it in any possible way. Could you please tell me if I've done everything correctly to satisfy the Terms of Use and if I am going to have troubles with this account (which can be mistakenly considered as duplicate)?

Valeria's avatar
Valeria K Community Member

Hi Dmytro,

 

Freelancers are only allowed to create one account on Upwork and should not create new ones, even if they closed the previous one. Instead it would be best to reopen the closed account. We'll have one of our team members reach out to you and assist you with that.

~ Valeria
Upwork
Yunus's avatar
Yunus A Community Member

Hi,

 

I just subscribed freelancer plus package. I had also a client account and I wanted to close that one. After I closed my client account my whole account went missing. I cannot log in my account now. 

 

The only thing I did was closing the client account which I wasn't using and I wasn't going to use.

I cannot reach any customer/freelancer support.

 

I need my account reactivated and closed this new account. 

 

Can somebody help me ?

Andrea's avatar
Andrea G Community Manager

Hi Yunus,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Yunus's avatar
Yunus A Community Member

I did share with you on a private message.

Mika's avatar
Mika K Community Member

Hi! can someone help me also, want to reopen my account

 

Thank you

Joanne's avatar
Joanne P Retired Team Member

Hi Mika,

 

I'd like to check this for you. Please send me a PM with the details of the account you'd like to reopen so I can check. 

~ Joanne
Upwork
Mark's avatar
Mark S Community Member

I'm trying to create a freelancer account with my normal email address but I get the message that the email is already in use.  I was thinking that years ago I may have already created an account, so I chose "Forgot password?" and entered the email address.   But then I get the message that no such account exists with that email.  What should I do?

 

Note: I'm currently logged in on a spam gmail account I created.  I don't want my official Upwork account associated with this email.

Nikola's avatar
Nikola S Retiring Moderator

Hi Mark,

 

Could you please click on my name and send me a PM with more information about the email you are referring to? I will be sure to look into your message and assist you accordingly.

 

~ Nikola
Abrar's avatar
Abrar A Community Member

Hi,

I have accidentally remove my upwork account and now I am not able to contact support.
Is there any way someone can help me to recover my account. 

Below you can find the lost account email: 
**Edited for Community Guidelines**


I have created a new account just to post my issue.
your swift response will be highly appericiated.

Andrea's avatar
Andrea G Community Manager

Hi Abrar,

Could you please click on my name above this post and send me a private message? I'll need to confirm some information with you about the closed account in order to be able to restore it.

 

~Andrea
Aleksei's avatar
Aleksei R Community Member

Hey UpWork Team,

 

I was exploiring the functionality of a platform, opened and closed an agency. But now I want to open the agency one more time to work as an agency and invite my co-workers. Please, reopen my previous account.

Thanks

Andrea's avatar
Andrea G Community Manager

Hi Alexey,

 

Your Agency has been restored as per your request.

 

~Andrea
Aleksei's avatar
Aleksei R Community Member

Thank you, Andrea

Mikkel's avatar
Mikkel C Community Member

I'm trying to reopen an account that I closed, but I can't use the same email. It says that "This email is already in use".

Andrea's avatar
Andrea G Community Manager

Hi Mikkel,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Janine Elizabeth's avatar
Janine Elizabeth L Community Member

Hi. I need help to recover my old account. I accidentally closed it and created a new one because I can't open the old account.

Is there any way I can have my old account back? 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Janine,

 

Can you please send me the details? You can send me a private message by clicking my name.


~ AJ
Upwork
Janine Elizabeth's avatar
Janine Elizabeth L Community Member

Hi Annie, 

 

Done sending you a message. Please check your inbox. 

Lois Gayle's avatar
Lois Gayle B Community Member

Hi, I have the same problem here. I closed my account accidentally, and I just made a new account to reply here and recover it. Would you please help me also?

Lois Gayle's avatar
Lois Gayle B Community Member

Hi, I accidentally closed my upwork account minutes ago and I'm struggling because I can't log in again. I just made a new account here since I need assistance. Would you help me resolve it?

 

Ps. I don't have any violations here in upwork, and I accidentally closed my account. 

Arjay's avatar
Arjay M Retired Team Member

Hi Lois,

 

I have checked your account and it looks like you've already reached out to our team with your concern. Please allow our team 24-48 hours to review your account along with your concern. You can check here or your email for updates and further assistance. Thank you!

 

 

 

~ Arjay
Upwork
Darren's avatar
Darren C Community Member

I created an account and used my personal email to register years ago, but when setting up my account again , Ive noticed that it was set up as a customer account. I want to work as a freelancer, so I deleted my account and then tried to create a new account with the same email. Now it won't let me create an account with my personal email address. So i created a new email and used this as my sign up account to have an access on upwork, but i want to use my personal email and delete this one. Please help me.